Very often I see people marking their issue as "urgent" because it has impact on the operation of their system.
Please consider carefully when to use the "urgent" priority. Using this level implies a serious bug affecting a large group of people.
Make sure it is not related to the specific set up of your system. At minimum the issue must be reproduceable in safe mode.
Any issue marked as "urgent" gets high attention at Limetech, but this gives a lot more burdon to investigate.
If uncertain start with marking as "minor", if it turns out to be a serious issue its priority can always be raised.
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