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Unable to download diagnostics

  • Closed
  • Minor

I am not able to download Diagnostics.  It freezes at ethtool 'eth1' 2> /dev/null|todos >>'/media-diagnostics-20240705-1216/system/ethtool.txt'  and fan speed spins up high. I'm only assuming eth1 is the issue because of where diagnostics stopped. eth1 is not connected or used.  As a note, eth1 can be used for vPro but I'm not using that feature and have it disabled in bios, but I don't have ability to disable the port completely without disabling eth0 too.

 

I have to hard shutdown machine as nothing is accessible.  With screen and keyboard attached all I can do is type in username, but it doesn't take password.  Cursor just blinks.  Not even Ctrl-Alt_Del works.

 

I was asked to attach /boot/config/network*.cfg file(s), which I have.

 

I do not seem to have any other issues.  But it would be nice to understand what could cause this to lock up like it does.

 

 

network.cfg network-rules.cfg network-extra.cfg

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