jerbol

Hi all, I've run into my first issue with preclearing a disk and I was wondering if anyone had any pointers for how to resolve it. A couple weeks ago I successfully precleared a new Seagate 10TB external drive before shucking it. I've got a second identical one that I was hoping to do the same with (ST10000DM0004) but when I try to start preclear it just hangs and does nothing. It remains on the "Starting..." status. I've tried turning the enclosure power on and off as well as different USB ports, all to no effect. No preclear log has been generated for this action, and the only stuff in the diskinfo log is this: Any troubleshooting tips?