thank you itimpi. I did contact support twice several hours ago and they didn't answer so far. The only copy I can get is the one from the download link, that one works?
this is the worst experience I had in my life with a license. I paid $129 for a license that I cannot use and now I have to wait days for someone to do something for me to be able to work. Whoever created that mechanism was lost and definitely that should be changed!
what happened to me is that I had to format the USB where I had the key and now with the same USB and the same server, I cannot re activate the key and I don't have the files that I had in the USB