Can I ask what steps you took?
1) Downloading the config, what did you choose for port (default UDP, UDP 53, TCP 80 or TCP 443) and use IP address (YES, NO)?
2) Did you make any edits to the CONF file besides changing the extension to OVPN?
3) You used the info from the userpass file ending in m (like 7678445522299017m) for both VPN_USER and VPN_PASS? Like VPN_USER=7678445522299017m and VPN_PASS=7678445522299017m
4) Did you use all the files from the downloaded zip in your CONFG directory?
5) Did you set VPN_PROV=custom?
6) Did you use the host address from the CONF/OVPN file for VPN_REMOTE?
Thanks for any other info - definitely appreciated!