rockytt Posted December 17, 2020 Share Posted December 17, 2020 not sure where to post this, but am unsure how long it should take to receive a new license after contacting support. Am trying to replace my old flash drive and am getting the "Sorry, an error (403) occurred registering USB Flash GUID 0930-6544-478C-C12189382B50 The error is: GUID '05DC-A701-AA04-018800000061' inside KeyFile was not found as a registered GUID" message which seems to indicate that my over 12-year old guid wasn't migrated into the new system. I contacted support a couple of days ago and have yet to hear back - is this normal? 1 Quote Link to comment
SpencerJ Posted December 17, 2020 Share Posted December 17, 2020 1 hour ago, rockytt said: not sure where to post this, but am unsure how long it should take to receive a new license after contacting support. Am trying to replace my old flash drive and am getting the "Sorry, an error (403) occurred registering USB Flash GUID 0930-6544-478C-C12189382B50 The error is: GUID '05DC-A701-AA04-018800000061' inside KeyFile was not found as a registered GUID" message which seems to indicate that my over 12-year old guid wasn't migrated into the new system. I contacted support a couple of days ago and have yet to hear back - is this normal? Hey @rockytt, Please check your email. Apologies, I had answered 2 days back but it appears the reply bounced. I have re-sent it. Thank you, Spencer Quote Link to comment
rockytt Posted December 17, 2020 Author Share Posted December 17, 2020 thanks @SpencerJ - still not seeing it and I've checked my spam folder - I get emails just fine (including from this forum) - wonder why these are bouncing? Can you send to a different email address? Quote Link to comment
SpencerJ Posted December 17, 2020 Share Posted December 17, 2020 9 minutes ago, rockytt said: thanks @SpencerJ - still not seeing it and I've checked my spam folder - I get emails just fine (including from this forum) - wonder why these are bouncing? Can you send to a different email address? I just re-sent. It looks like there was a missing letter in your original email address Please confirm receipt and feel free to move this discussion there. Quote Link to comment
rockytt Posted December 17, 2020 Author Share Posted December 17, 2020 got this one - thanks! 1 Quote Link to comment
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