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[SOLVED] Dell R710 server randomly crashing/Freezing

Featured Replies

Hello,

For the past couple of weeks my server has been randomly crashing / freezing. When the server freezes I have no access at all, not through SSH  not directly via the server and no remote access.

The system stays operating between 18 and 48 hours, when it is running I see no issues at all.

I pulled a diagnostic after rebooting it today that I am attaching.

I am hoping that someone can advise me on where to start looking in order to fix this issue.

 

Thanks in advance.

Chas

 

tower-diagnostics-20210115-1646.zip

  • Community Expert

Diags after rebooting are not much help, you can try this.

  • Author

I'm sorry it seems that nothing wants to work for me, here is my settings, I believe that I followed the instructions correctly. 

I go to the syslog1 folder and it is empty - shouldn't I see a file syslog-192.168.1.2.log ?

What am I missing? I tried using a different share and no Joy.

 

image.png.bba5cf8dce1755a0f7a6b54e2d2cada9.png

image.thumb.png.388b1fe79597f78340bba57fc2ee88f5.png

  • Author

I'm sorry it seems that nothing wants to work for me, here is my settings, I believe that I followed the instructions correctly. 

I go to the syslog1 folder and it is empty - shouldn't I see a file syslog-192.168.1.2.log ?

What am I missing? I tried using a different share and no Joy.

 

 

I added the syslog showing the errors, not sure if it will help or not.

 

Also I am trying to get the syslog fixed using, this fix failed. it recreated the files in boot/config without any improvement.

Should I delete them in Boot/config and  delete the rsyslog.conf in /etc  as well?

 

waiting for restart. But I thought I'd add that the server also has a shutdown issue. I stopped the array about 10 minutes ago and it is still "Syncing Filesystems" not sure if that is important or not.

image.png.bba5cf8dce1755a0f7a6b54e2d2cada9.png

image.thumb.png.388b1fe79597f78340bba57fc2ee88f5.png

tower-syslog-20210116-1416.zip

Edited by kysdaddy

  • Author

If I update to v6.9-rc, will it mess up my Nvidia GPU setup for plex?

 

  • Community Expert

Don't know, never used it.

  • Author

Ok, I did the update, still not seeing the syslog file being created.

What should I try next, delete the files again and reboot?

These are the last entries on my syslog.

I tried setting the syslog server to mirror to the Flash, but that doesn't seem to work either

 

image.thumb.png.c298bc701023fcc46af069a7010380bd.png

Edited by kysdaddy

  • Author

OK. I was able to get a kiwi syslog server setup on one of my window machines that will hopefully capture the error next time I freeze up.

 

  • Author

Here are the logs after/during a freeze.

I hope that this makes more sense to someone out there.

 

Chas

  • Community Expert

NIC driver crashed, if you can try with a different NIC, Intel recommended.

  • Author

Thank you JorgeB.

I switched out the nic card and put in an intel card.

Hopefully that will stop the freezing.

I'm guessing that the nic card isn't the problem with my system shutting down.

When I click on any of the shutdown icons in the gui or tell the system to reboot in a terminal the system doesn't shutdown. I have let it run up to a half an hour and nothing happens.

If I stop the array the process seems to stick on sync filesystems. 

Attached is a diagnostic that I pulled after trying to switch off, waiting a few  minutes, not all that long but the system did not show that it had switched to shutting down. I stopped the array and then pulled the diagnostic.

 

Any suggestions are appreciated

tower-diagnostics-20210117-0951.zip

  • Community Expert
19 hours ago, kysdaddy said:

I'm guessing that the nic card isn't the problem with my system shutting down.

Not likely, several possible reasons for that, start with booting in safe mode and see if shutdown works normally.

  • Author

Unfortunately the server was frozen again when I woke up this morning.

I copied and pasted the syslog entries from the first error to the reboot.

I added a diag since the syslogs mention read errors on disk 1

freeze2.txt tower-diagnostics-20210118-0815.zip

  • Author

I have shutdown Pihole, will see if that stops the issues. 

thx

  • 2 weeks later...
  • Author
On 1/18/2021 at 6:04 PM, kysdaddy said:

I have shutdown Pihole, will see if that stops the issues. 

thx

Problem solved, Pihole/macvlan was the issue.

Thanks all 

  • JorgeB changed the title to [SOLVED] Dell R710 server randomly crashing/Freezing

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