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APC UPS can't add, error -71

cadamwil
in General Support

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Hello All,

     When I plug in my new UPS (APC SMX3000RMLV2UNC), I get the messages below in the log file.  I cannot configure apcupsd to use it.  Any suggestions?  I have tried both sets of USB ports on the server.  USB cable works properly on windows.  I have updated the firmware of the UPS to the most current. 

  

Jan 27 20:05:15 Beast kernel: usb 3-11: USB disconnect, device number 7
Jan 27 20:05:16 Beast kernel: usb 3-11: new full-speed USB device number 8 using xhci_hcd
Jan 27 20:05:17 Beast kernel: usbhid 3-11:1.0: can't add hid device: -71
Jan 27 20:05:17 Beast kernel: usbhid: probe of 3-11:1.0 failed with error -71

 

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    Shot in the dark, maybe try putting a USB hub between it and the server and see if the error changes.

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