[6.8.3] not able to enter into web gui [SOLVED]

[italiapro]

Hi everyone

 

currently I am struggeling trying to access my unraid server via the network. when I enter the ip address into the browser it only shows that the connection was denied

 

further then that I used to see my drives in /mnt/ but now they are gone.

 

something happened to my unraid server but I really do not know what it is - from one day to the other it stopped working.

 

every hint would be really great! I really cannot tell what would be helpful to have a closer look at the issue...

 

 

 

Edited April 20, 2021 by italiapro
issue resolved

[Squid]

Since you can log into the console,

diagnostics

and post the entire zip file that will get stored on the flash drive (logs folder) here

[italiapro]

thank you - sure see the diagnostics attached

 

somehow it had an issue creating the /boot/logs directory so it was saved in the root home path and I had to copy it via ftp to my pc - seems to be strange too but lets leave that by side

tower-diagnostics-20210414-0759.zip

[italiapro]

when I use a freshly installed unraid (v 6.9.2) I cannot access to port 80 too

 

 

what am I doing wrong?

[Squid]

Either your flash drive is terrible and corrupted or its dropping offline causing the issues.  Try a different USB port (ideally USB2).  If that fails, replace the drive.

[italiapro]

tried different port but still the same issue - Back then I used another flash drive but when I try to put any version on it it says "This Flash device is blacklisted. Please chose another Flash device for Unraid." Therefore I am going to buy a new flash drive tomorrow

 

Maybe in addition to the previous one: When I started a fresh installed unraid it said a lot of times "cannot create directory ........ : input/output error" probably the root cause is here the corrupted flash drive too

[italiapro]

ok so I am back with a new usb stick and still not able to access the webGUI - a managed to do a new diagnostics via the console and attached them below

tower-diagnostics-20210416-2000.zip

[Squid]

You set up a new stick from scratch, or set up a new stick and copied the files over from the original?

 

Asking because I haven't seen this before

Apr 16 19:59:32 Tower root: modprobe: FATAL: Module md-mod not found in directory /lib/modules/4.19.107-Unraid

 

And also because there's an FSREC file in the flash that is created by a filesystem check when the system has completely lost track of a file...

[italiapro]

oh sorry for that - I put on my latest backup of my config on it - so the diagnostics of above are of my latest unraid config

 

below I set up a stick from scratch and run die diagnostics program - even here I had the issue that it said:

 

Starting diagnostics collection... mkdir: cannot create directory /boot/logs : Input/output error

 

This happened to me not only with a freshly setup one but also with my latest backup of config

tower-diagnostics-20210416-1300.zip

[Squid]

We're then back to try different port, ideally USB2

[italiapro]

I really cannot get over it but it worked - on fortunately my mainboard has only USB 3.0 and USB 3.1 so I had to deal with that but I worked while it was connected to the USB 3.0 port. 

 

So but since I now changed the flash drive I need to register it... unfortunately it did not work only loading the old config of my unraid server and will need now a new key. is it possible to get via the forum a new registration key or need I to use the contact formula? --> https://unraid.net/contact

 

thank you squid!!!

[itimpi]

1 hour ago, italiapro said:

is it possible to get via the forum a new registration key or need I to use the contact formula? --> https://unraid.net/contact

The process is described here in the online documentation that can be accessed via the Manual link at the bottom of the unraid GUI.

[italiapro]

thank you for that - with the support I managed to get a new key and now everything is working fine - thank you guys for your work!