Server becomes unresponsive randomly

[David M.]

Hello, long time first time,

 

I'm having a seemingly random issue with my server where it becomes frozen and unresponsive (Including VM).  When this happens I am unable to log into the server and must force shutdown holding the power button.  

 

I know this is a very general problem, any suggestions on where to begin looking to possibly pinpoint the issue.  I did download the diagnostics after the most recent event.

 

I am running unraid 6.9.2

 

Thanks!

 

 

[trurl]

31 minutes ago, David M. said:

diagnostics

Attach to your NEXT post in this thread.

[David M.]

I have attached the diagnostics.

 

Thanks!

vector-diagnostics-20210502-1823.rar

[ChatNoir]

Hello, the first place to start would be there : 

Your memory should be set lower (4 DIMM, Dual rank = 2667 MT/s) and you should check your C-State.

 

[David M.]

Great, thanks for the help!  Let me make that change to the c-state and the RAM.

 

I will update if this fixed the problem.

[David M.]

UPDATE:

 

Problem seems to be fixed.  I first lowered the RAM to 2667 MT/s, server still crashed after about a day.  

 

I then disabled c-states in the go file and that seemed to do it (running Ryzen 3900X).  Been up for over 4 days without an issue, this is the longest it has gone without a crash.

 

Thank you for the help!