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Cyberpower UPS and Unraid - not working

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UPS setting - my rack mount cyber power UPS is "lost communication"

 

I had a power failure and unclear shutdown with errors on restart so I need this working.

 

Does anyone have a cyber power UPS working where unraid will shut down properly?

16 hours ago, Ystebad said:

Does anyone have a cyber power UPS working where unraid will shut down properly?

 

My PR1500LCDRT2U communicates fine and shuts down the VMs and the server itself properly

 

image.png.5062f896a87b254012c574790c26a811.png

 

image.thumb.png.908048099921774503114d3a097c437a.png

  • Author

That's the exact same model I have and when I enable under Settings/UPS settings the "start APC UPS deamon" setting with option USB cable and UPS type "usb" I get "lost communication" error.

Is the USB port you are using a 2.0 port not passed through for VM's?

  • Author

I believe it's a USB3 port and I haven't done any specific passthrough for VM but I do have an ubuntu VM setup (but not currently running).

 

 

  • Author

Well this isn't good. I changed my USB cables around to see if it would help and now my server says Unraid OS missing key and all my docker etc are not accessible.  

  • Author
9 minutes ago, JonathanM said:

Try a USB 2.0 port.

Don't have any MB has only on rear 

USB 3.2 Gen1 Port2

USB 3.2 Gen2 Port2 (1 type A, 1 type C)

2 minutes ago, Ystebad said:

Well this isn't good. I changed my USB cables around to see if it would help and now my server says Unraid OS missing key and all my docker etc are not accessible.  

Did you unplug the key while the server was running?

  • Author
2 minutes ago, JonathanM said:

Did you unplug the key while the server was running?

Yes.

Unless you have this plugin installed, unplugging the USB key is fatal and will require a restart. Since the USB is no longer mounted at the moment, no configuration changes will be saved, and the array will start a parity check when you restart. As long as you fully stop the array before shutdown, you can safely cancel that check this time.

Do you have any USB 2.0 ports internally on the motherboard? If so, get one of these.

image.thumb.png.caa9e41818ce5fbc6bd810b8850ab63d.png

  • Author
37 minutes ago, JonathanM said:

Unless you have this plugin installed, unplugging the USB key is fatal and will require a restart. Since the USB is no longer mounted at the moment, no configuration changes will be saved, and the array will start a parity check when you restart. As long as you fully stop the array before shutdown, you can safely cancel that check this time.

 

34 minutes ago, JonathanM said:

Do you have any USB 2.0 ports internally on the motherboard? If so, get one of these.

image.thumb.png.caa9e41818ce5fbc6bd810b8850ab63d.png

 

Yes I do have one USB2 header on MB. Unfortunately it's already in use to power my front of case USB ports which are USB2 only.  I guess I can try running a cable all the way around to the front of the case - janky.  

 

Isn't USB3 backwards compatible - why can't I use an open USB3 port already in place?  Appreciate all your help BTW - thank you very much.

 

Edited by Ystebad
new info on case

  • Author
On 9/18/2021 at 6:09 PM, Ford Prefect said:

...it will depend on the exact model and connection type (USB, ETHERNET, ...).

If it does not work with apcupsd, try the NUT Plugin...check compatibility here: https://networkupstools.org/stable-hcl.html

Installed NUT, did autodetect (said done but no specific message or sign that it found the UPS) and despite setting Start Network UPS Tools service: YES  and apply it says status: stopped.

 

 

Installed NUT, did autodetect (said done but no specific message or sign that it found the UPS) and despite setting Start Network UPS Tools service: YES  and apply it says status: stopped.
 
 
Check the unraid log..not sure if there is a log with the nut plug-in, separately...if so, check there as well.

Based on the Info from @Michael_P above and your answer, that you have the same UPS model, I'd gather your above problems with the USB stability still exists and it will not go away, just by installing NUT.

Try to solve that first.....then try apcupsd first, not NUT.


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