Cannot Access web-GUI after update from v5 to v6

[okolowicz]

My UNRAID server has been the definition of "set it and forget it" since I built it years ago. So, of course I just had to muck it up.

 

I upgraded to version 6.9.2 this morning and when I boot the server it starts up and connects to the network but I cannot access the web GUI from my browser. The server's IP address is identical to before the upgrade and I can see the Tower flash drive on my network from my laptop.

 

I'm using Chrome browser from a Mac laptop but I've also tried Safari. 

 

Any thoughts or suggestions?

[itimpi]

You could try logging in at the console and using the ‘diagnostics’ command to get your system’s diagnostics zip file written to the ‘logs’ folder on the flash drive,

 

just had a thought - how much RAM do you have as v6 needs more than v5 even for basic functionality,

 

[okolowicz]

I have 4GB of RAM. I never needed much because i only use the server for storage (no transcoding or any other heavy lifting). Is that enough?

 

I did run diagnostics. Is there anything specific from it that would be helpful for me to upload?

tower-diagnostics-20211004-1451.zip

Edited October 4, 2021 by okolowicz

[Squid]

Can you access the webGUI via the IP address? (Your post is unclear on that)  192.168.7.46

[okolowicz]

No

 

That's what I find to be so bizarre. When running v5 I always accessed the web-GUI using the IP: http://192.168.7.46/Main

 

Post-upgrade the unraid server is using the same IP address but I can't get to it.

Edited October 4, 2021 by okolowicz

[okolowicz]

Update: I read in another post that someone was having a similar issue with 6.9.2 but solved it by rolling back to 6.8.3. So, I reformatted by flash drive and tried installing 6.8.3 but I'm getting the same result. Server boots, connects to the network with static IP but I am unable to access web-GUI.

 

So... still stumped

 

i am able to boot the server into GUI mode but it opens to a blank screen. Should it be opening automatically to the main unraid screen? Or, do I need to type in an address?

 

i can navigate the web from it. 

Edited October 4, 2021 by okolowicz

[okolowicz]

I'm still stuck here. I've tried booting into Safe Mode w/GUI and still am unable to get to the GUI either on the server itself or via IP address through another computer on the network. Is there anything else someone can suggest? 

[ChatNoir]

You should try a fresh flashdrive to see if the issue could be from any of the configuration files.

[okolowicz]

Can you be a bit more specific? As long as I don't lose my data, I am happy to lose everything else. If someone could tell me which configuration files or folders I MUST keep to ensure no data loss, I'll happily do so 

[ChatNoir]

I would take another flashdrive and prepare it for Unraid, either with the tool or the manual method.

 

Then start booting on the new flashdrive. If it works, then the server is probably fine and you need to find the issue on your flashdrive.

If you see the same thing, we can try to go forward to new tests.

[okolowicz]

Well... I just reformatted flash drive and downgraded back to v5.0.5 and it is working fine again. So, I assume it must be something in a file or the drive causing the issue, no?

[trurl]

1 hour ago, okolowicz said:

which configuration files or folders I MUST keep to ensure no data loss

config/super.dat has your disk assignments. But even without those you would only lose data if you assigned a data disk to a parity slot.

[okolowicz]

Thank you. If you would not mind just clarifying/validating the steps will work with no data loss:

1. reformat flash drive and create new with USB creator tool
2. copy ONLY the license key over from my backup (NO other files or folders)
3. startup server and assign drives in same location as previous
4. Done

 

Or, if easier, just tell be the bare minimum of config files to move over and I could do that first. Then, if it does not work, try the clean install method

Edited October 5, 2021 by okolowicz

[jonp]

Try this.  Get a new flash drive.  Use the USB creator tool on it.  Try to boot Unraid and see if the webGui login works (http://tower or http://tower.local or by IP address).  If that works, you know its something misconfigured on the flash.  If it doesn't work, there is most likely something amiss with the hardware.

 

If it works, then you can go through the steps you've outlined above.

[okolowicz]

Thanks Jon. 

 

I installed 6.9.2 on a fresh USB and was able to access the GUI without issue. So, I went ahead and reformatted my flash drive, installed 6.9.2, my pro key and "just for kicks" also copied:

• file: config/super.dat
• my shares folder

I booted up and I am able to get to the GUI through IP address. Disk assignments are all correct. Was it OK to copy over my shares folder? And, is there anything else I need to do before I start the array? Or, does this mean I am good to go?

 

Or, are there any other configuration files I should move over first?

Edited October 5, 2021 by okolowicz

[trurl]

9 minutes ago, okolowicz said:

Was it OK to copy over my shares folder?

User shares are just the combined top level folders on all array and pool disks, so user shares exist whether or not you have their .cfg files (their settings from the webUI). But any user share without a .cfg file has default settings.

[okolowicz]

Got it. So, am I good to go to start the array? Or, is there anything else I should try to move over (even if one-at-a-time) first to make life easier?

[trurl]

8 hours ago, okolowicz said:

am I good to go to start the array?

Yes. The only other things that you might be able to still use from V5 are a few .cfg files but those are just settings from the webUI that you can do again.