dirtymike0330 Posted October 28, 2021 Share Posted October 28, 2021 I upgraded my license today from free to Plus and am now getting the "not connected to mothership" error. I have: 1. unraid-api restart 2. Uninstalled/reinstalled plugin 3. Rebooted 4. Made sure to go to tools/registration and download/install the upgrade key No luck. Link to comment
zspearmint Posted October 28, 2021 Share Posted October 28, 2021 Try to sign out and then sign in again. If that doesn't work please standby while we sort out issues on our end. Link to comment
salzavon Posted October 31, 2021 Share Posted October 31, 2021 I am having the same exact issue (except I didnt upgrade my lisence), I have signed in and out with no change. Link to comment
Johnny Utah Posted October 31, 2021 Share Posted October 31, 2021 Same issue here. Been having several issues with the My Servers plugin as of the last couple weeks. Link to comment
tomfool Posted November 1, 2021 Share Posted November 1, 2021 (edited) I am also having this problem Edit: Rebooting, doing the unraid-api restart and going to tools/registration and download/install the upgrade key worked the second time. Maybe I did it in the wrong order the first time?? Edited November 2, 2021 by Tom Roskilly Link to comment
msilkjr Posted November 4, 2021 Share Posted November 4, 2021 Same issue reporting offline and not conneted to mothership. Been working fine and now this, tried the reboot, sign out/sign in, etc and still a no go. Must be a backend issue @zspearmint any update 1 Link to comment
zspearmint Posted November 4, 2021 Share Posted November 4, 2021 We've identified a potential cause for the issue and are working on a fix. Link to comment
ScreN Posted November 5, 2021 Share Posted November 5, 2021 15 hours ago, zspearmint said: We've identified a potential cause for the issue and are working on a fix. Ty I have the same problem after purchasing the Basic version And is it possible to somehow remove the old server from the list? Leave only new, with a license? Link to comment
zspearmint Posted November 5, 2021 Share Posted November 5, 2021 @ScreN is it a duplicate server tile that shouldn't be showing or simply an old license that you're not utilizing? If it's old license that you want to hide please hang tight as we'll have a feature to hide servers Soon™️ (can't provide time frame yet). But if it's a bug please contact support via [email protected] and provide the USB Flash GUID(s) in question, screenshot of your dashboard, and any other details you see as important so we can take a closer look. Link to comment
ScreN Posted November 6, 2021 Share Posted November 6, 2021 17 hours ago, zspearmint said: @ScreN is it a duplicate server tile that shouldn't be showing or simply an old license that you're not utilizing? If it's old license that you want to hide please hang tight as we'll have a feature to hide servers Soon™️ (can't provide time frame yet). But if it's a bug please contact support via [email protected] and provide the USB Flash GUID(s) in question, screenshot of your dashboard, and any other details you see as important so we can take a closer look. This server was running on an old USB flash in a trial period. Then I bought a new USB flash, transferred the backup to it and activated the license for the new USB flash Do I need to download a registration key? And point to the server? But on the server the license is already activated for the new USB Flash Spoiler Link to comment
T0YAAC Posted November 9, 2021 Share Posted November 9, 2021 I have the same problem. Trial key was replaced by a paid one from another USB. Link to comment
JonathanM Posted November 9, 2021 Share Posted November 9, 2021 11 minutes ago, T0YAAC said: Trial key was replaced by a paid one from another USB. What do you mean by that? The license key file is restricted to the physical USB stick it was issued to. Please explain more fully what you did, and what is happening. Link to comment
T0YAAC Posted November 16, 2021 Share Posted November 16, 2021 I've had a paid license for a while now on a garbage usb. I bought 3 name brand ones and stood them up (rc2) on trial licenses, logged into My Servers on all of them. Did the once-a-year 'replacement' on "es4" moving the old license to one of the new sticks. It left a ghost entry for the trial key, on the same GUID as the paid one. In hindsight I should have signed out of the trial before migration because it left the old trial entry as a ghost and in need of cleanup. The screen snapshots show when it's logged and when it's not. If I change the machine name on the live system, the name changes on offline trial one too, as they are both linked to the same GUID. It's my impression that this could reasonably called working as designed, in beta, but really could use optimization to auto-purge or allow user deletion of old records. Link to comment
ljm42 Posted November 16, 2021 Share Posted November 16, 2021 8 minutes ago, T0YAAC said: It's my impression that this could reasonably called working as designed, in beta, but really could use optimization to auto-purge or allow user deletion of old records. Yeah this is an area we are still working on. Thanks for the feedback. Link to comment
Lilarcor Posted May 18, 2022 Share Posted May 18, 2022 Is the bug fixed and my server experiences this still with running 6.10 and latest plugin. Link to comment
ljm42 Posted May 18, 2022 Share Posted May 18, 2022 Some people are still seeing this error message with the latest plugin. New reasons, same message. We are tracking it down. 1 Link to comment
FQs19 Posted May 24, 2022 Share Posted May 24, 2022 I'm still seeing 'not connected to mothership' Tried logging out and in several times with no luck. Link to comment
ljm42 Posted May 24, 2022 Share Posted May 24, 2022 16 hours ago, FQs19 said: I'm still seeing 'not connected to mothership' Tried logging out and in several times with no luck. We're working on an update to address this 1 Link to comment
ljm42 Posted May 25, 2022 Share Posted May 25, 2022 Hi folks, would you please update to the latest plugin and let me know if it solves your connection issues? https://forums.unraid.net/topic/112073-my-servers-releases/#comment-1130790 1 Link to comment
FQs19 Posted May 25, 2022 Share Posted May 25, 2022 13 hours ago, ljm42 said: Hi folks, would you please update to the latest plugin and let me know if it solves your connection issues? https://forums.unraid.net/topic/112073-my-servers-releases/#comment-1130790 After installing the update, my server connected immediately to the 'Mothership'. Thanks for the fix. 1 Link to comment
jammsen Posted June 16, 2022 Share Posted June 16, 2022 (edited) Still got this problem. This is what i did today: Updated 6.10.1 to 6.10.3, after that installed the "my servers" app from CA and logged in. Directly it said at my servername "Current server • Not Connected to Mothership" even relogging did not stop this Edited June 16, 2022 by jammsen Link to comment
ljm42 Posted June 17, 2022 Share Posted June 17, 2022 5 hours ago, jammsen said: Still got this problem. This is what i did today: Updated 6.10.1 to 6.10.3, after that installed the "my servers" app from CA and logged in. Directly it said at my servername "Current server • Not Connected to Mothership" even relogging did not stop this Sorry for the trouble, we can tell there are some systems in this state and are actively trying to track it down. Please open a web terminal and run: unraid-api report -v And paste the results here, that will give us a little more detail to go on. Then you can try: unraid-api restart then wait a few minutes and it may get connected Link to comment
jammsen Posted June 17, 2022 Share Posted June 17, 2022 (edited) 9 hours ago, ljm42 said: Sorry for the trouble, we can tell there are some systems in this state and are actively trying to track it down. Please open a web terminal and run: unraid-api report -v And paste the results here, that will give us a little more detail to go on. Then you can try: unraid-api restart then wait a few minutes and it may get connected Eh ... im glad and sorry at the same time, to report the error is gone? 😕 Now it says "Current server • Connected to Mothership" just 1 night went by. Sorry for the trouble i guess? 🤐 I could still generate a report, but im not sure that helps you to nail down the problem. Please let me know. Edited June 17, 2022 by jammsen Link to comment
Aeloth Posted June 17, 2022 Share Posted June 17, 2022 Here is the report, I tried to restart the api afterwards as you can see, but even after restart it won't log in. Are there any other options to fix it? <-----UNRAID-API-REPORT-----> SERVER_NAME: AelothTower ENVIRONMENT: production UNRAID_VERSION: 6.10.3-rc1 UNRAID_API_VERSION: 2.47.1 (running) NODE_VERSION: v14.15.3 API_KEY: invalid MY_SERVERS: signed out RELAY: disconnected MOTHERSHIP: disconnected ONLINE_SERVERS: OFFLINE_SERVERS: ALLOWED_ORIGINS: HAS_CRASH_LOGS: no </----UNRAID-API-REPORT-----> root@AelothTower:~# unraid-api restart Stopping unraid-api process... Process stopped! Starting [email protected] root@AelothTower:~# Link to comment
ljm42 Posted June 17, 2022 Share Posted June 17, 2022 3 hours ago, jammsen said: Eh ... im glad and sorry at the same time, to report the error is gone? 😕 Now it says "Current server • Connected to Mothership" just 1 night went by. Sorry for the trouble i guess? 🤐 I could still generate a report, but im not sure that helps you to nail down the problem. Please let me know. ah, did you see the "Current server • Not Connected to Mothership" message immediately after installing? It can take a few minutes to connect, it was probably resolved after 5 mins or so. Link to comment
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