1 hour ago, Aeloth said:

Here is the report, I tried to restart the api afterwards as you can see, but even after restart it won't log in.

Are there any other options to fix it?

 

I think the issue is your DNS server, take a look here:
https://forums.unraid.net/topic/124963-myservers-issues/

 

Please change your DNS server as mentioned in that thread, if that doesn't solve the problem please upload your diagnostics (from Tools -> Diagnostics) and attach to your next post in this thread

 

3 hours ago, ljm42 said:

 

ah, did you see the "Current server • Not Connected to Mothership" message immediately after installing? It can take a few minutes to connect, it was probably resolved after 5 mins or so.

For me it was like the first 2-3 hours'ish. But the would fit your scenario, just another timeframe.

Could you put that "initial delay information" please in the "Information-Text" off the app? That would reduce false positives.

Hi @ljm42 I have same "not connected to mothership" issue after I moved to a new place. Already changed dns to 8.8.8.8 and 8.8.4.4

Every time Chen I check status on My Servers Dashboard, I can see "Online" in a second then become "Offline". 

 

Already tried to uninstall My Servers plugin and reinstall it.

 

<-----UNRAID-API-REPORT----->
SERVER_NAME: UnRAID-Tower
ENVIRONMENT: production
UNRAID_VERSION: 6.11.5
UNRAID_API_VERSION: 2.54.0
UNRAID_API_STATUS: running
API_KEY: valid
MY_SERVERS: authenticated
MY_SERVERS_USERNAME: Wesley_Sun
CLOUD: 
        STATUS: [ok] 
        IP: [52.40.54.163] 
RELAY: 
        STATUS: [disconnected]  
        ERROR: [API disconnected itself]
MINI-GRAPH: 
        STATUS: [disconnected]
SERVERS:
        ONLINE: 
        OFFLINE: UnRAID-Tower[owner="Wesley_Sun"]
ALLOWED_ORIGINS: 
NCHAN_MODE: nchan
</----UNRAID-API-REPORT----->

 

Attached diagnostics file.

unraid-tower-diagnostics-20221203-1121.zip

Edited December 3, 20223 yr by Wesley_Sun

I have multiple servers connected to my MyServers account. One of them is not connecting correctly.  I ran the following:

 

unraid-api report -v

Here is the results:

<-----UNRAID-API-REPORT----->
SERVER_NAME: ciserver
ENVIRONMENT: production
UNRAID_VERSION: 6.11.5
UNRAID_API_VERSION: 2.57.0
UNRAID_API_STATUS: running
API_KEY: valid
MY_SERVERS: authenticated
MY_SERVERS_USERNAME: rdagitz
CLOUD: 
        STATUS: [error]  
        ERROR [Unable to connect to https://mothership.unraid.net]
MINI-GRAPH: 
        STATUS: [ERROR]
        ERROR: [API Disconnected]
        TIMEOUT: [29.333s]
SERVERS:
        ONLINE: 
        OFFLINE: 
ALLOWED_ORIGINS: http://localhost, https://localhost, https://ciserver.local, https://IPV4ADDRESS, https://ciserver, https://IPV4ADDRESS.HASH.myunraid.net, https://2001-0470-c44d-c001--2.HASH.myunraid.net
</----UNRAID-API-REPORT----->

BTW: I have signed out and signed back into MyServers on that server, rebooted the server and still get the error.

Edited April 16, 20233 yr by rdagitz
Updated information

This happened to me when I upgraded from a Trial key, I kept getting "not connected to mothership." Signing out and back did fix this, but the old trial license still appears in my menu, forever showing as offline.

 

Is there any way to remove stale servers from the My Servers view (and therefore from my menu?)

Of the 6 servers I have on my account, now 3 of them "cannot connect to mothership." Is there some log file or something that can be analyzed to find out what is going on?

Hey folks, please go to the Plugins tab and check for updates, this will upgrade you to Unraid Connect:

https://forums.unraid.net/topic/138392-unraid-connect-plugin-announcements/#comment-1255739

 

There have been many changes and improvements which should resolve many problems. Of course, if you continue to have issues please let us know.

So ... can anyone help me? I have one Unraid server that is still not able to "connect to Mothership?" I am running the latest version of the plugin. 

 

<-----UNRAID-API-REPORT----->
SERVER_NAME: ciserver
ENVIRONMENT: production
UNRAID_VERSION: 6.11.5
UNRAID_API_VERSION: 3.1.1
UNRAID_API_STATUS: running
API_KEY: invalid
MY_SERVERS: authenticated
MY_SERVERS_USERNAME: rdagitz
CLOUD: 
        STATUS: [error]  
MINI-GRAPH: 
        STATUS: [PRE_INIT]
        ERROR: [API Disconnected]
SERVERS:
        ONLINE: 
        OFFLINE: ciserver[owner="rdagitz"]
ALLOWED_ORIGINS: 
</----UNRAID-API-REPORT----->

17 hours ago, rdagitz said:

So ... can anyone help me? I have one Unraid server that is still not able to "connect to Mothership?" I am running the latest version of the plugin. 

 

Are all the servers on the same network? Or is there something different about the network of the one that can't connect, like a firewall that could be blocking outgoing communication?

 

Even if it is the same network, is there a firewall that could be blocking communication for this one server?

I will check that and get back to you.