My new 16TB Exos Party Drive keeps going into disabled state and I'm not sure why

 

Here's what i've done to try to troubleshoot:

 

1. Switched SATA cables

2. Moved drive to different slots

3. Pulled drive and update Firmware

4. Did Extended Self-test (Passed successful)

5. Did offline (outside of Unraid) surface scan test (no bad blocks reported)

 

I'm stumped, any ideas?

 

Here are my log files

thetower-diagnostics-20211208-1715.zip

5 minutes ago, Sniper00X said:

4. Did Extended Self-test (Passed successful)

Not recently

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      1900         -
# 2  Extended offline    Completed without error       00%       332         -

I literally did it yesterday, not on the Unraid Server
In a another computer that I was testing the drive
Does the smart runs not get updated on the drive itself?

2 minutes ago, Sniper00X said:

Does the smart runs not get updated on the drive itself?

Yes, but unclear what test the other computer ran.

The only other thing i can think of is, do you think my SAS controller may need a firmware update to effectively run a 16TB drive?
This is the first 16TB drive that I've put into the system probably a couple months ago and been having issues on/off

Controller version:

04:00.0 Serial Attached SCSI controller: Broadcom / LSI SAS2008 PCI-Express Fusion-MPT SAS-2 [Falcon] (rev 03)

33 minutes ago, Sniper00X said:

Did Extended Self-test

How long did this take? I would expect 16TB to take most of a day or so.

 

it took about 22 hours

Should I run the Extended Smart test again? This time while mounted in Unraid?

Yes

Woke up this morning to the following error:
 

Last SMART test result:         Interrupted (host reset)

 

I've attached the new diag files

thetower-diagnostics-20211209-0815.zip

Try with the spin down disabled for the drive.

ok did that and re-kicked off the test about 2 hours ago.
It's still saying it's running and at 10%

 

Will let it run it's course and report back.

4 minutes ago, Sniper00X said:

ok did that and re-kicked off the test about 2 hours ago.
It's still saying it's running and at 10%

 

Will let it run it's course and report back.

I think the progress only tends to update in 10% increments.

Ok it says the test completed without error

 

Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      1962         -
# 2  Extended offline    Interrupted (host reset)      00%      1929         -
# 3  Short offline       Completed without error       00%      1900         -
# 4  Extended offline    Completed without error       00%       332         -

 

I've attached the new diag file.

Drive is still spun down and in disabled state, I haven't changed anything. Awaiting advice.

 

thetower-diagnostics-20211210-1625.zip

Disk looks good. Is this the only controller?

04:00.0 Serial Attached SCSI controller [0107]: Broadcom / LSI SAS2008 PCI-Express Fusion-MPT SAS-2 [Falcon] [1000:0072] (rev 03)
	Subsystem: Broadcom / LSI SAS2008 PCI-Express Fusion-MPT SAS-2 [Falcon] [1000:3020]
	Kernel driver in use: mpt3sas
	Kernel modules: mpt3sas

Maybe cable or power issue?

Yes that's the only controller. Onboard SATA are unused.

Ok i think it's time i unrack the server, crack it open and do some troubleshooting

 

Will report back steps.