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(SOLVED) 6.9.2 - can't access server ui or mapped network drives

MadSwordfish
in General Support

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Hi,

 

a few times now i have had an issue, where i can't access the server ui or mapped drives. something has crashed honestly i'm not sure. 

 

my motherboard has ipmi so i logged into that and took a screenshot. 

i have also provided a screenshot of the main hardware in the machine in case that is helpful. 

 

my understanding is that if i do a reboot then the diagnostic logs are cleared.

since i can't access the system i had to reboot. the attached logs are from after reboot. 

 

is there a way to auto download the diagnostics so i can just take them every few minutes in the hope of catching in them what is causing the problem? 

 

this has happened quite a few times and i have never been able to find a solution so i had no choice but to come and ask the community. 

 

thanks for the help. 

Screenshot 2022-01-07 171305.png

Screenshot 2022-01-07 171618.png

unapollo-diagnostics-20220107-1721.zip

Edited by MadSwordfish
6.9.2 -

  • Quote
    • MadSwordfish changed the title to 6.9.2 - can't access server ui or mapped network drives
    • Author

    great thanks i will do. 

  • Quote
    • Author

    Hi

     

    I am posting my syslog as suggested. 

     

    i logged in at 17:13 (line 3326) to check on an extended smart test for one of my drives because of another issue i had yesterday with a couple of my drives. this drive problem is not something i have had a problem with before for these drives so i don't believe they are the cause of this issue. 

     

    the crash occurred after this login. i noticed the crash at 17:30. which is when i logged into the ipmi to do the reset.

    syslog-192.168.0.9.log

  • Quote
    • Community Expert

    Unfortunately there's nothing relevant logged, this usually suggests a hardware issue, one thing you can try it to boot the server in safe mode with all docker/VMs disable, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one.

  • Quote
    • Author

    GREAT IDEA. thanks i will do that and see what happens. 

     

    just out of curiosity what's the difference between rebooting in safe mode and just going into the settings and disabling docker and VMs?

     

     

  • Quote
    • Community Expert

    Safe mode also doesn't load any plugins.

  • Quote
    • MadSwordfish changed the title to (SOLVED) 6.9.2 - can't access server ui or mapped network drives

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