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Remote access not working

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Hello I am very new to unRaid and very new to networking concepts.

TLDR: At this point I would like to be able to simply access my server dashboard using my phone's cellular connection.

I have an unRaid setup with files loaded and shares created at home. I can access everything flawlessly from home but I need to travel outside the US for over a month and would like to access my server and files when I am away. I have another desktop that is my daily driver which I would also like to use through unRaid by using wake-on-lan feature but I don't want to get ahead of myself.


Here is what I have done so far.

a. Setup unraid and followed SpaceInvader's guide for duckdns IP tracking

b. Setup wireguard, single peer, and installed android app for wireguard using this guide (

)
c. setup port forwarding on my router to allow unraid.net remote server access as instructed
d. setup google's dns servers instead of what was default in router

What is not working?
a. remote access from unraid.net myServers section is not working
b. wireguard on android does not work when trying to access internet through VPN
c. Wireguard has a 'remark' shown below:
Remark: The Local endpoint resolves to 10.1.***.***. In most cases, this should be your public WAN IPv4 instead: 69.162.***.***
image.thumb.png.ef31ea33f46cf447db93cb33b7346bfc.png

The 10.1.***.*** is what is shown by duckdns and when I ping myservername.duckdns.org the IP address comes up as 10.1.***.***. I have no idea what this IP address starting in 69.162 is from and it also shows like below:image.thumb.png.3196ca01912f089975012611190cdb76.png 

 

 

Any and all help will be appreciated!!

What version of Unraid is this? Actually, please upload your diagnostics (from Tools -> Diagnostics) as this will answer many other questions.

 

Please describe your network. It sounds like you might have more than one way to get to the Internet. Is there VPN running on your router or do you have another Wireguard tunnel on Unraid in "VPN Tunneled access" mode?

 

Edit: 10.1.x.x is a non-routable IP address. Are you double-NAT'd?  (i.e. do you have more than one router?) Visit this site to see what your computer's WAN IP is:

  https://www.whatismyip.com/
(I'm guessing it will match the 69.16.x.x that Unraid reports as its WAN IP)

  • Author

Hi! thank you for responding!

 

I am running Unraid 6.10rc4. I have the diagnostics attached.

 

mango-diagnostics-20220411-1604.zip

 

 

1 hour ago, ljm42 said:

Please describe your network.

Here's a sketch of the network setup.
Network Layout

 

 

1 hour ago, ljm42 said:

Is there VPN running on your router or do you have another Wireguard tunnel on Unraid in "VPN Tunneled access" mode?

No VPN running on router and had only one Wireguard tunnel on unraid active. That again was not in "VPN Tunneled access mode" but in "Remote Access to LAN" mode as specified by the Wireguard Guide. I reset that and now have no tunnels i.e. wireguard not configured and all tunnels deleted.
 

1 hour ago, ljm42 said:

Are you double-NAT'd?  (i.e. do you have more than one router?)

I am not double NAT'd. I only have one router (not a modem/router combo) and one gigabit 5 port switch.

 

1 hour ago, ljm42 said:

Visit this site to see what your computer's WAN IP is:

  https://www.whatismyip.com/
(I'm guessing it will match the 69.16.x.x that Unraid reports as its WAN IP)

It does! it matches the IP address reported by unraid.

What do now? TIA

 

Unraid's IP is 192.168.0.133 so your Router's LAN IP subnet is probably 192.168.0.0/255

 

whatismyip.com shows your WAN IP as 69.16.x.x. Duck DNS needs to resolve to this address. Or you can skip Duck DNS and just put the 69.16.x.x address into the WireGuard config.

 

Can you login to your router and find out what it thinks its external IP is? If it is the 69.16.x.x address then you are golden.  If it is 10.1.x.x then you are you are in a double NAT/CGNAT situation and probably aren't doing to be able to get external traffic to hit your box.

  • Author
37 minutes ago, ljm42 said:

 If it is 10.1.x.x then you are you are in a double NAT/CGNAT situation and probably aren't doing to be able to get external traffic to hit your box.

It is 10.1.xx as shown by my router's 'Default Gateway'. Would updating on duckdns with this 10.1.xxx IP do the trick?

Let's say I am in a double NAT/CGNAT, what are my options to have remote access? I have heard of tierzero but not sure if it works when unRaid has IP address 'mismatch' remarks.

13 minutes ago, mangone said:

Let's say I am in a double NAT/CGNAT, what are my options to have remote access?

 

Incoming traffic needs to come in at the 69.16.x.x address. Whatever router is at that address needs to have a port forward that forwards the traffic to your router at 10.1.x.x.  Your router then needs a port forward to forward it to Unraid. It is doable, but you need to control both routers (although in most cases, if you control both routers your best bet is to get rid of one of them)

 

I don't know anything about the requirements for zerotier or other solutions, maybe someone else will chime in.

  • Author

Thank you for helping me! I think I need to find solutions designed for double NAT-ed people.

 

Is being able to remotely access unRaid server 'out-of-the-box' a mere thing of luck then? Seems like ISPs are double NAT-ting more and more people because they're running out of IPV4 addresses.

I am just glad unRaid has a trial option.

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