OfficialMikeJ Posted April 22, 2022 Share Posted April 22, 2022 Hello all, I just bought Unraid after watching Linus Tech tips video from a few years back. Looks really cool. But My problem is that I can't activate my copy that I just bought off the website. I have it up and running but can't seen to find this activation link I need. I just created my account I am typing this message with. brand new to Unraid never used it or even heard of it till I watched that video. Running ver 6.9.2 if someone can help me fix this issue that would be awesome. Thank you, Mike. Quote Link to comment
AndrewZ Posted April 22, 2022 Share Posted April 22, 2022 Did the email arrive with the activation? Here is a video on activating: https://wiki.unraid.net/Articles/Frequently_Asked_Questions#How_to_Redeem_a_License_Activation_Code: If the email didn't arrive, then contact support https://unraid.net/contact with the details (attach invoice etc) Andrew Quote Link to comment
OfficialMikeJ Posted April 22, 2022 Author Share Posted April 22, 2022 Thanks Andrew. not yet no activation email. should I wait a bit longer ? I only just purchased Unirad about half an hour go or so. I will contact the team via email with my invoice. Mike. Quote Link to comment
AndrewZ Posted April 22, 2022 Share Posted April 22, 2022 Should be there. Check junk / spam folders. If not, contact us. Quote Link to comment
OfficialMikeJ Posted April 22, 2022 Author Share Posted April 22, 2022 Nope I just checked my Spam folder didn't see it so I just sent an email. Thanks for your time and help. Mike Quote Link to comment
AndrewZ Posted April 22, 2022 Share Posted April 22, 2022 Thanks I see it. I've pinged @SpencerJ to look into this (I don't have access to the billings / activation code side of things) 1 Quote Link to comment
OfficialMikeJ Posted April 22, 2022 Author Share Posted April 22, 2022 Not a Problem. Nice to be a part of the Unraid Family Looking forward to this very much so. Quote Link to comment
SpencerJ Posted April 25, 2022 Share Posted April 25, 2022 On 4/22/2022 at 3:49 PM, OfficialMikeJ said: Not a Problem. Nice to be a part of the Unraid Family Looking forward to this very much so. Hey Mike, I just sent the receipt directly to you. Please reply to your ticket if you have any issues. Welcome aboard! Quote Link to comment
OfficialMikeJ Posted April 26, 2022 Author Share Posted April 26, 2022 I don't see or understand where I have to put this activation code. if I copy paste it into the redeem activation code box below the different options on the front page it says there's too many devices to activate basic. I find the Instructions very confusing and see nothing on whatever GUI is mentioned it's not an option for me or don't know where it's located. Quote Link to comment
Natas Posted April 26, 2022 Share Posted April 26, 2022 (edited) Seems like you bought the Basic licence but you have more than 6 storage devices in your system. You may have to remove some storage devices or upgrade to the Plus licence for 12 storage devices or the Pro licence for unlimited storage devices Edited April 26, 2022 by Natas Quote Link to comment
OfficialMikeJ Posted April 26, 2022 Author Share Posted April 26, 2022 Sorry meant to post this in my ticket. Quote Link to comment
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