Issue connecting via remote access

[go69cars]

 

Hello I'm trying to connect with My Servers and am getting stuck

 

I have configured it appropriately I think.  When I took this screen shot it had DNS propagating, but that isn't showing up any longer.  

 

I checked the port and get a green check mark

 

When I try to connect via remote access it won't connect and I get this error on the bottom of the page - DNS_PROBE_FINISHED_NXDOMAIN

 

I checked the link on the My Servers page on DNS checker and got checkmarks all over the globe.  I also did a DNS Lookup on that same page and it points to my IP, but it has a message there in small print - IP blocked by dnsbl.spfbl.net

 

I'm not sure what my next steps are to get this 

 

Edited April 26, 2022 by go69cars
added more information

[ljm42]

Please update to 6.10.0-rc5, it has improvements related to SSL.

 

Also, update to version 2022.04.26.1740 of the My Servers plugin.

 

If you continue to have issues after upgrading, please provide your diagnostics (from Tools -> Diagnostics)

 

Do you have a pi-hole or other custom firewall or dns server? 

[go69cars]

I tried the above updates and it hasn't seemed to change anything.  Still getting the same results.  I waited about 20 minutes after doing the updates and reprovisioned the security certificate.  I also checked the link provided for Remote Access on My Servers in DNS checker and it shows my IP Address so I think that part is OK

 

I don't have any custom firewall or DNS server.    I have an ASUS AC68 router.   I have included my diagnostics below

tower-diagnostics-20220427-1533.zip

Edited April 27, 2022 by go69cars
Updated and added dignositics

[go69cars]

I'm hoping someone is able to help me with this.  I'm not sure what to do next to get this working

[ljm42]

Can you clarify what the issue is? It still says "DNS Propagation is pending"?

[go69cars]

No the DNS propagation is pending is long gone

 

It just won't connect with remote access.  If I go onto the my servers page and click on Remote Access it spins for awhile then I get this message

 

This site can’t be reached

Check if there is a typo in xxx.xxx.xxx.xxx.hash.myunraid.net.

If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

 

Here is a picture showing that everything seems to be setup correctly.  The port checks OK

[removed image for privacy - ljm42]

 

I've also attached a new diagnostics file

 

tower-diagnostics-20220503-1236.zip

[ljm42]

If the "Check" button on the Settings -> Management Access page works then everything should be fine. 

 

Do you have a different computer you can the Remote Access url with? I suspect there is an issue with DNS on your Windows computer.

[go69cars]

I tried to remote access through a computer at work and I got that message above.  

 

I just tried in another workplace and I got this message

 

This site can’t be reached

The webpage at https://xxx-xxx-xxx-xxx.hash.myunraid.net:port/ might be temporarily down or it may have moved permanently to a new web address.

ERR_TUNNEL_CONNECTION_FAILED

 

Also tried via Chrome on my iPhone and got

 

ERR_NAME_NOT_RESOLVED

 

 

Edited May 4, 2022 by ljm42
anonymizing the hash

[ljm42]

21 hours ago, go69cars said:

This site can’t be reached

Check if there is a typo in xxx.xxx.xxx.xxx.hash.myunraid.net.

If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

 

I anonymized the hash and port from the url in your messages, I'd recommend not posting those publicly.

 

But look at the xxx.xxx.xxx.xxx part of the message that you blanked out, that is an IP address. Does it match the IP address you see when you visit this page from a computer on your home network?

   https://wanip4.unraid.net/

 

Please run this command and post the results (they are anonymized):

php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v

This command will update the Remote Access url shown on the dashboard. I have a feeling this will resolve the issue.

  

[go69cars]

The ip in the remote access is my WAN ip.  It's a static IP.  It's the right IP.  I ran that command and the IP didn't change.  Still doesn't want to connect.

 

Request:
{
    "keyfile": "[redacted]",
    "plgversion": "2022.04.26.1740",
    "internalhostname": "Tower.local",
    "internalport": "80",
    "internalprotocol": "http",
    "remoteaccess": "yes",
    "servercomment": "Media server",
    "servername": "Tower",
    "internalip": "192.168.1.108",
    "externalhostname": "*.hash.myunraid.net",
    "externalport": "[redacted]",
    "externalprotocol": "https"
}
Response (HTTP 200):
[]
success

Edited May 4, 2022 by go69cars

[ljm42]

Please include the full output of the command so I can confirm that DDNS is resolving correctly.

 

Also, what happens currently if you go to Settings -> Management Access and press Check?

[go69cars]

Sorry.  Here is the full report

(Output is anonymized, use '-vv' to see full details)
Unraid OS 6.10.0-rc5 with My Servers plugin version 2022.04.26.1740
✅  Signed in to Unraid.net as go69cars
Use SSL is no
✅  Rebind protection is disabled for myunraid.net
Local Access url: http://Tower.local
✅  192-168-1-108.hash.myunraid.net resolves to 192.168.1.108
Remote Access url: https://[redacted].hash.myunraid.net:[redacted]
✅  [redacted].hash.myunraid.net resolves to [redacted]

Request:
{
    "keyfile": "[redacted]",
    "plgversion": "2022.04.26.1740",
    "internalhostname": "Tower.local",
    "internalport": "80",
    "internalprotocol": "http",
    "remoteaccess": "yes",
    "servercomment": "Media server",
    "servername": "Tower",
    "internalip": "192.168.1.108",
    "externalhostname": "*.hash.myunraid.net",
    "externalport": "[redacted]",
    "externalprotocol": "https"
}
Response (HTTP 200):
[]
success

 

If I check the port now I get the green check mark and reachable from the internet

[ljm42]

OK as far as I can tell with anonymized data, everything is working. To go further I will need to see the actual values.

 

Please send me a DM with the Remote Access link from the My Servers dashboard.

 

Also please include the full un-anonymized output from this (note the two v's at the end):

php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -vv

 

[ljm42]

Just to fill everyone else in... everything was working properly on Unraid's side, the issue was the DNS server the Windows clients were using. We changed the clients to use Google's 8.8.8.8 server:
  https://developers.google.com/speed/public-dns/docs/using 
and now they are able to use the Remote Access link on the My Servers Dashboard.

[go69cars]

Edit - Already post just up one post - Oops

Edited May 4, 2022 by go69cars

[BostonJon]

Just ran into this issue as well, have Verizon Fios and the default DNS was preventing the public url from resolving. Changed to Cloudflare DNS, and works like a charm!