Help with remote access

[xxbryantd]

Im attempting to access my server via the myservers plugin. I have changed the settings to use port 5443 and have opened that port on my router like I would open any other port. I used a online portchecker to see if the port was open and it shows it works just fine, but when I go to use the tool inside the myservers setting paged, it showed that the port is unreachable? What do I need to look at or check? 

[ljm42]

What version of Unraid is this? Some of the earlier 6.10.0 rc's had issues with ipv6. Please update to either 6.9.2 or 6.10.0-rc5. 

 

What version of the My Servers plugin is this? Please update to 2022.04.26.1740

 

Please follow the instructions here for setting up remote access:
  https://wiki.unraid.net/My_Servers#Configuring_Remote_Access_.28optional.29 

 

If you run into issues when you press the Check button, what is the error message? Also, please upload your diagnostics.

[xxbryantd]

using 6.10.0-rc5 with with the latest update on myservers plugin. When I press the check button I get " the unraid server is unreachable from outside your network, be sure to have configured to forwards port 5443/tcp to the unraid server 192.168.1.75

[ljm42]

Thanks. So this *should* mean there is an issue with the port forward, but let's check a few other things before assuming that since this is still an rc.

 

Please open a web terminal and run this:

php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v

then copy/paste the output here (it is anonymized)

 

Also please upload your diagnostics zip file (from Tools -> Diagnostics)

[xxbryantd]

Quote

Unraid OS 6.10.0-rc5 with My Servers plugin version 2022.04.26.1740
✅  Signed in to Unraid.net as xxbryantd
Use SSL is auto
✅  Rebind protection is disabled for myunraid.net

Local Access url: https://192-168-1-75.hash.myunraid.net:5443
✅  192-168-1-75.hash.myunraid.net resolves to 192.168.1.75
Remote Access url: https://[redacted].hash.myunraid.net:[redacted]
✅  [redacted].hash.myunraid.net resolves to [redacted]
IP address changes were detected, nginx was reloaded

Request:
{
    "keyfile": "[redacted]",
    "plgversion": "2022.04.26.1740",
    "internalhostname": "*.hash.myunraid.net",
    "internalport": "5443",
    "internalprotocol": "https",
    "remoteaccess": "yes",
    "servercomment": "",
    "servername": "Tower",
    "internalip": "192.168.1.75",
    "externalhostname": "*.hash.myunraid.net",
    "externalport": "[redacted]",
    "externalprotocol": "https"
}
Response (HTTP 200):
[]
success

 

[xxbryantd]

Diagnostics file

tower-diagnostics-20220427-1242.zip

[ljm42]

I do not see any obvious problems with the server config, and from the output above we can see that DDNS is working so that is not the issue.

 

If you are willing to DM me your Remote Access url I'll try hitting it and that will give me some idea of what is going on. The easiest way to get that url is to open a web terminal and run:

php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -vv

(note: two v's at the end)

[xxbryantd]

When hitting the remote access link shows a page that says 404 not found. Nginx

[ljm42]

OK it sounds like there is a problem with the nginx config. In rc4 this would happen if you had ipv6 enabled, but that issue should be resolved in rc5.

 

If you wouldn't mind, please DM me this file off your server:
  /etc/nginx/conf.d/servers.conf
The easiest way is probably to open a web terminal and type:
  cat /etc/nginx/conf.d/servers.conf
Then copy/paste the results into a DM

[xxbryantd]

1 hour ago, ljm42 said:

OK it sounds like there is a problem with the nginx config. In rc4 this would happen if you had ipv6 enabled, but that issue should be resolved in rc5.

 

If you wouldn't mind, please DM me this file off your server:
  /etc/nginx/conf.d/servers.conf
The easiest way is probably to open a web terminal and type:
  cat /etc/nginx/conf.d/servers.conf
Then copy/paste the results into a DM

Sending it now

[ljm42]

If anyone else is having the same issue, it is related to IPv6. If you are able to disable IPv6 then you can get up and running right away, otherwise it will be fixed in the next rc.

[xxbryantd]

16 hours ago, ljm42 said:

If anyone else is having the same issue, it is related to IPv6. If you are able to disable IPv6 then you can get up and running right away, otherwise it will be fixed in the next rc.

How do I temporarily disable IPv6 to test and make sure this is my issue?

[ljm42]

Settings -> Network Settings

 

[xxbryantd]

5 minutes ago, ljm42 said:

Settings -> Network Settings

 

Thanks, this was my issues. Thanks for your time.

[ljm42]

This IPv4+IPv6 issue is resolved in 6.10.0-rc6:

  https://forums.unraid.net/bug-reports/prereleases/unraid-os-version-6100-rc6-available-r1860/

 

 

If possible, would you mind upgrading to rc6 and re-enabling IPv4+IPv6 to confirm that the Remote Access link on the My Servers dashboard works correctly?

 

Thanks!