July 27, 20223 yr I've just updated the My Servers plugin (2022.07.26.1609) and now get the following error: "The My Servers plugin is out-of-date and will not connect to Unraid's cloud services. Please update the plugin." My Servers section of unraid.net shows my server as offline. I uninstalled and then reinstall the plugin, no joy. I have no 0 byte files, and my server DNS was already set to cloudflare & google backup My webgui is on a different port for NPM (44300) In the interim is possible to manually rollback to previous release? 16 hours ago, ljm42 said: @jeremy.markel @autumnwalker Do you have the UD Preclear plugin installed? If so, you probably need to reboot your server to resolve GLIBC error messages that are likely in your syslog. To the next person who finds this thread - if you have the UD Preclear plugin installed, please reboot BEFORE running any extra commands. I need to know if that reboot is enough to solve the problem thanks! Edited July 30, 20223 yr by CorvinusLucian reboot instead of running /etc/rc.d/rc.unraid-api install
July 27, 20223 yr 50 minutes ago, CorvinusLucian said: I've just updated the My Servers plugin (2022.07.26.1609) and now get the following error: "The My Servers plugin is out-of-date and will not connect to Unraid's cloud services. Please update the plugin." My Servers section of unraid.net shows my server as offline. I uninstalled and then reinstall the plugin, no joy. I have no 0 byte files, and my server DNS was already set to cloudflare & google backup My webgui is on a different port for NPM (44300) In the interim is possible to manually rollback to previous release? Having the same issue here after the update...
July 27, 20223 yr +1 I've also tried uninstalling and reinstalling (as instructed by the error) and no joy.
July 27, 20223 yr Thanks for letting us know. It is important to let the install run to completion. Do you recall if you clicked the "x" to close the install window or if you waited for the "DONE" button to appear? If you try uninstalling/reinstalling, please take a screenshot of what you see right before you close the window, that may give some clues. Also, the issue may resolve itself within 10-15 minutes. Please try waiting a bit and then reloading the page.
July 27, 20223 yr Same for me. + I can't create a diagnostics to attach to this post, it just says "Downloading" but nothing happens and this file - "/logs/unraid-diagnostics-20220727-1817.zip" does not exist on the flash.
July 27, 20223 yr Just now, Koenig said: Same for me. Sorry to hear it. Please see my post right above yours
July 27, 20223 yr 8 minutes ago, ljm42 said: Sorry to hear it. Please see my post right above yours Hope this helps. EDIT: The image is taken after uninstall/reinstall. Install log.txt Uninstall log.txt Edited July 27, 20223 yr by Koenig
July 27, 20223 yr 6 minutes ago, Koenig said: Hope this helps. Super helpful, the log shows that the plugin absolutely finished installing, so that is not the issue. Would you please open a web terminal and run these two commands, then paste the results here? unraid-api report -v php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v
July 27, 20223 yr Community Expert I had the same issue a few hours ago, also noticed the plugin install took an unusually long time to install, especially for the first lines to appear, windows was blank for a long time, though it appeared to install correctly, I now removed the plugin from the flash drive, rebooted, re-installed, install was quick and now it's working.
July 27, 20223 yr Author Also having same issue creating diagnostics. running unraid-api reports command not found (Output is anonymized, use '-vv' to see full details) Unraid OS 6.10.3 with My Servers plugin version 2022.07.26.1609 ✅ Signed in to Unraid.net as CorvinusLucian Use SSL is yes ✅ Rebind protection is disabled for myunraid.net Local Access url: https://[redacted]:44300 ✅ 10-0-2-254.hash.myunraid.net resolves to 10.0.2.254 Request: { "keyfile": "[redacted]", "plgversion": "2022.07.26.1609", "internalhostname": "[redacted]", "internalport": "44300", "internalprotocol": "https", "remoteaccess": "no", "servercomment": "", "servername": "[redacted]", "internalip": "10.0.2.254" } Response (HTTP 200): [] success Edited July 27, 20223 yr by CorvinusLucian
July 27, 20223 yr 7 minutes ago, ljm42 said: Super helpful, the log shows that the plugin absolutely finished installing, so that is not the issue. Would you please open a web terminal and run these two commands, then paste the results here? unraid-api report -v php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v root@Unraid:~# unraid-api report -v bash: unraid-api: command not found root@Unraid:~# php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v (Output is anonymized, use '-vv' to see full details) Unraid OS 6.10.3 with My Servers plugin version 2022.07.26.1609 ⚠️ Not signed in to Unraid.net Use SSL is auto ✅ Rebind protection is disabled for myunraid.net Response (HTTP 406): null Error: Nothing to do And I can't sign in to unraid.net, it just never gets to any login page....
July 27, 20223 yr 7 minutes ago, CorvinusLucian said: running unraid-api reports command not found This means the install did not complete. Please uninstall the My Servers plugin (if the plugin is listed as being installed), then reinstall, making sure to let the plugin install run to completion. Unraid 6.11 has a feature where plugin installs will continue in the background so this shouldn't be an issue going forward. Edit: hmm @Koenig is reporting the same and his log shows the install did complete. So reinstalling may not help you either.
July 27, 20223 yr Author At this point, I've probably reinstalled about 4-5 times, I always let it complete
July 27, 20223 yr 4 minutes ago, ljm42 said: This means the install did not complete. Please uninstall the My Servers plugin (if the plugin is listed as being installed), then reinstall, making sure to let the plugin install run to completion. Unraid 6.11 has a feature where plugin installs will continue in the background so this shouldn't be an issue going forward. Well it says the same for me, but if you check the logs I attached you can see that the installation was completed.
July 27, 20223 yr Just now, CorvinusLucian said: At this point, I've probably reinstalled about 4-5 times, I always let it complete Sorry, I believe you You are in the same boat as Koenig.
July 27, 20223 yr @CorvinusLucian @Koenig Would one of you please run these commands and paste the results? ls -al /usr/local/sbin/unraid-api ls -al /usr/local/bin/unraid-api/
July 27, 20223 yr Author root@unraid:~# ls -al /usr/local/sbin/unraid-api lrwxrwxrwx 1 root root 36 Jul 27 17:38 /usr/local/sbin/unraid-api -> /usr/local/bin/unraid-api/unraid-api root@unraid:~# ls -al /usr/local/bin/unraid-api/ /bin/ls: cannot access '/usr/local/bin/unraid-api/': No such file or directory
July 27, 20223 yr root@Unraid:~# ls -al /usr/local/sbin/unraid-api lrwxrwxrwx 1 root root 36 Jul 27 18:31 /usr/local/sbin/unraid-api -> /usr/local/bin/unraid-api/unraid-api root@Unraid:~# ls -al /usr/local/bin/unraid-api/ /bin/ls: cannot access '/usr/local/bin/unraid-api/': No such file or directory
July 27, 20223 yr Solution @CorvinusLucian @Koenig Thanks to you both. Would you please run this: /etc/rc.d/rc.unraid-api install and grab the results, then run this: unraid-api report (note: that second command will clear the screen, so you need to grab the results before running it) EDIT: please see this post: https://forums.unraid.net/topic/112073-my-servers-releases/#comment-1154449
July 27, 20223 yr root@Unraid:~# /etc/rc.d/rc.unraid-api install API has been running for 1s and is in "production" mode! -----UNRAID-API-REPORT-----> SERVER_NAME: Unraid ENVIRONMENT: production UNRAID_VERSION: 6.10.3 UNRAID_API_VERSION: 2.49.2 (running) NODE_VERSION: v14.15.3 API_KEY: invalid MY_SERVERS: signed out CLOUD: API key is missing RELAY: disconnected MINI-GRAPH: disconnected ONLINE_SERVERS: Unraid OFFLINE_SERVERS: HAS_CRASH_LOGS: no </----UNRAID-API-REPORT----->
July 27, 20223 yr Author That did the trick... <-----UNRAID-API-REPORT-----> SERVER_NAME: unraid ENVIRONMENT: production UNRAID_VERSION: 6.10.3 UNRAID_API_VERSION: 2.49.2 (running) NODE_VERSION: v14.15.3 API_KEY: valid MY_SERVERS: authenticated MY_SERVERS_USERNAME: username CLOUD: disconnected RELAY: disconnected MINI-GRAPH: disconnected ONLINE_SERVERS: OFFLINE_SERVERS: HAS_CRASH_LOGS: no </----UNRAID-API-REPORT----->
July 27, 20223 yr Thank you both very much! OK You should now be able to sign in to My Servers and everything (including diagnostics) should work again. Please let me know if not. Now I need to figure out why this part of the install failed to run for you
July 27, 20223 yr Now I'm able to login. So that looks OK, but I still cannot create a diagnostics... Though that might be anothr matter.
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