CorvinusLucian Posted July 27, 2022 Share Posted July 27, 2022 (edited) I've just updated the My Servers plugin (2022.07.26.1609) and now get the following error: "The My Servers plugin is out-of-date and will not connect to Unraid's cloud services. Please update the plugin." My Servers section of unraid.net shows my server as offline. I uninstalled and then reinstall the plugin, no joy. I have no 0 byte files, and my server DNS was already set to cloudflare & google backup My webgui is on a different port for NPM (44300) In the interim is possible to manually rollback to previous release? 16 hours ago, ljm42 said: @jeremy.markel @autumnwalker Do you have the UD Preclear plugin installed? If so, you probably need to reboot your server to resolve GLIBC error messages that are likely in your syslog. To the next person who finds this thread - if you have the UD Preclear plugin installed, please reboot BEFORE running any extra commands. I need to know if that reboot is enough to solve the problem thanks! Edited July 30, 2022 by CorvinusLucian reboot instead of running /etc/rc.d/rc.unraid-api install 2 Link to comment
ocyberbum Posted July 27, 2022 Share Posted July 27, 2022 50 minutes ago, CorvinusLucian said: I've just updated the My Servers plugin (2022.07.26.1609) and now get the following error: "The My Servers plugin is out-of-date and will not connect to Unraid's cloud services. Please update the plugin." My Servers section of unraid.net shows my server as offline. I uninstalled and then reinstall the plugin, no joy. I have no 0 byte files, and my server DNS was already set to cloudflare & google backup My webgui is on a different port for NPM (44300) In the interim is possible to manually rollback to previous release? Having the same issue here after the update... Link to comment
ChatNoir Posted July 27, 2022 Share Posted July 27, 2022 Your diagnostics will probably be required for analysis by the team. Link to comment
autumnwalker Posted July 27, 2022 Share Posted July 27, 2022 +1 I've also tried uninstalling and reinstalling (as instructed by the error) and no joy. Link to comment
ljm42 Posted July 27, 2022 Share Posted July 27, 2022 Thanks for letting us know. It is important to let the install run to completion. Do you recall if you clicked the "x" to close the install window or if you waited for the "DONE" button to appear? If you try uninstalling/reinstalling, please take a screenshot of what you see right before you close the window, that may give some clues. Also, the issue may resolve itself within 10-15 minutes. Please try waiting a bit and then reloading the page. Link to comment
Koenig Posted July 27, 2022 Share Posted July 27, 2022 Same for me. + I can't create a diagnostics to attach to this post, it just says "Downloading" but nothing happens and this file - "/logs/unraid-diagnostics-20220727-1817.zip" does not exist on the flash. Link to comment
ljm42 Posted July 27, 2022 Share Posted July 27, 2022 Just now, Koenig said: Same for me. Sorry to hear it. Please see my post right above yours Link to comment
Koenig Posted July 27, 2022 Share Posted July 27, 2022 (edited) 8 minutes ago, ljm42 said: Sorry to hear it. Please see my post right above yours Hope this helps. EDIT: The image is taken after uninstall/reinstall. Install log.txt Uninstall log.txt Edited July 27, 2022 by Koenig Link to comment
ljm42 Posted July 27, 2022 Share Posted July 27, 2022 6 minutes ago, Koenig said: Hope this helps. Super helpful, the log shows that the plugin absolutely finished installing, so that is not the issue. Would you please open a web terminal and run these two commands, then paste the results here? unraid-api report -v php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v Link to comment
JorgeB Posted July 27, 2022 Share Posted July 27, 2022 I had the same issue a few hours ago, also noticed the plugin install took an unusually long time to install, especially for the first lines to appear, windows was blank for a long time, though it appeared to install correctly, I now removed the plugin from the flash drive, rebooted, re-installed, install was quick and now it's working. 1 Link to comment
CorvinusLucian Posted July 27, 2022 Author Share Posted July 27, 2022 (edited) Also having same issue creating diagnostics. running unraid-api reports command not found (Output is anonymized, use '-vv' to see full details) Unraid OS 6.10.3 with My Servers plugin version 2022.07.26.1609 ✅ Signed in to Unraid.net as CorvinusLucian Use SSL is yes ✅ Rebind protection is disabled for myunraid.net Local Access url: https://[redacted]:44300 ✅ 10-0-2-254.hash.myunraid.net resolves to 10.0.2.254 Request: { "keyfile": "[redacted]", "plgversion": "2022.07.26.1609", "internalhostname": "[redacted]", "internalport": "44300", "internalprotocol": "https", "remoteaccess": "no", "servercomment": "", "servername": "[redacted]", "internalip": "10.0.2.254" } Response (HTTP 200): [] success Edited July 27, 2022 by CorvinusLucian Link to comment
Koenig Posted July 27, 2022 Share Posted July 27, 2022 7 minutes ago, ljm42 said: Super helpful, the log shows that the plugin absolutely finished installing, so that is not the issue. Would you please open a web terminal and run these two commands, then paste the results here? unraid-api report -v php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v [email protected]:~# unraid-api report -v bash: unraid-api: command not found [email protected]:~# php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v (Output is anonymized, use '-vv' to see full details) Unraid OS 6.10.3 with My Servers plugin version 2022.07.26.1609 ⚠️ Not signed in to Unraid.net Use SSL is auto ✅ Rebind protection is disabled for myunraid.net Response (HTTP 406): null Error: Nothing to do And I can't sign in to unraid.net, it just never gets to any login page.... Link to comment
ljm42 Posted July 27, 2022 Share Posted July 27, 2022 7 minutes ago, CorvinusLucian said: running unraid-api reports command not found This means the install did not complete. Please uninstall the My Servers plugin (if the plugin is listed as being installed), then reinstall, making sure to let the plugin install run to completion. Unraid 6.11 has a feature where plugin installs will continue in the background so this shouldn't be an issue going forward. Edit: hmm @Koenig is reporting the same and his log shows the install did complete. So reinstalling may not help you either. Link to comment
CorvinusLucian Posted July 27, 2022 Author Share Posted July 27, 2022 At this point, I've probably reinstalled about 4-5 times, I always let it complete Link to comment
Koenig Posted July 27, 2022 Share Posted July 27, 2022 4 minutes ago, ljm42 said: This means the install did not complete. Please uninstall the My Servers plugin (if the plugin is listed as being installed), then reinstall, making sure to let the plugin install run to completion. Unraid 6.11 has a feature where plugin installs will continue in the background so this shouldn't be an issue going forward. Well it says the same for me, but if you check the logs I attached you can see that the installation was completed. 1 Link to comment
ljm42 Posted July 27, 2022 Share Posted July 27, 2022 Just now, CorvinusLucian said: At this point, I've probably reinstalled about 4-5 times, I always let it complete Sorry, I believe you You are in the same boat as Koenig. Link to comment
ljm42 Posted July 27, 2022 Share Posted July 27, 2022 @CorvinusLucian @Koenig Would one of you please run these commands and paste the results? ls -al /usr/local/sbin/unraid-api ls -al /usr/local/bin/unraid-api/ Link to comment
CorvinusLucian Posted July 27, 2022 Author Share Posted July 27, 2022 [email protected]:~# ls -al /usr/local/sbin/unraid-api lrwxrwxrwx 1 root root 36 Jul 27 17:38 /usr/local/sbin/unraid-api -> /usr/local/bin/unraid-api/unraid-api [email protected]:~# ls -al /usr/local/bin/unraid-api/ /bin/ls: cannot access '/usr/local/bin/unraid-api/': No such file or directory 1 1 Link to comment
Koenig Posted July 27, 2022 Share Posted July 27, 2022 [email protected]:~# ls -al /usr/local/sbin/unraid-api lrwxrwxrwx 1 root root 36 Jul 27 18:31 /usr/local/sbin/unraid-api -> /usr/local/bin/unraid-api/unraid-api [email protected]:~# ls -al /usr/local/bin/unraid-api/ /bin/ls: cannot access '/usr/local/bin/unraid-api/': No such file or directory 1 Link to comment
Solution ljm42 Posted July 27, 2022 Solution Share Posted July 27, 2022 @CorvinusLucian @Koenig Thanks to you both. Would you please run this: /etc/rc.d/rc.unraid-api install and grab the results, then run this: unraid-api report (note: that second command will clear the screen, so you need to grab the results before running it) EDIT: please see this post: https://forums.unraid.net/topic/112073-my-servers-releases/#comment-1154449 Link to comment
Koenig Posted July 27, 2022 Share Posted July 27, 2022 [email protected]:~# /etc/rc.d/rc.unraid-api install API has been running for 1s and is in "production" mode! -----UNRAID-API-REPORT-----> SERVER_NAME: Unraid ENVIRONMENT: production UNRAID_VERSION: 6.10.3 UNRAID_API_VERSION: 2.49.2 (running) NODE_VERSION: v14.15.3 API_KEY: invalid MY_SERVERS: signed out CLOUD: API key is missing RELAY: disconnected MINI-GRAPH: disconnected ONLINE_SERVERS: Unraid OFFLINE_SERVERS: HAS_CRASH_LOGS: no </----UNRAID-API-REPORT-----> 1 Link to comment
CorvinusLucian Posted July 27, 2022 Author Share Posted July 27, 2022 That did the trick... <-----UNRAID-API-REPORT-----> SERVER_NAME: unraid ENVIRONMENT: production UNRAID_VERSION: 6.10.3 UNRAID_API_VERSION: 2.49.2 (running) NODE_VERSION: v14.15.3 API_KEY: valid MY_SERVERS: authenticated MY_SERVERS_USERNAME: username CLOUD: disconnected RELAY: disconnected MINI-GRAPH: disconnected ONLINE_SERVERS: OFFLINE_SERVERS: HAS_CRASH_LOGS: no </----UNRAID-API-REPORT-----> Link to comment
ljm42 Posted July 27, 2022 Share Posted July 27, 2022 Thank you both very much! OK You should now be able to sign in to My Servers and everything (including diagnostics) should work again. Please let me know if not. Now I need to figure out why this part of the install failed to run for you Link to comment
Koenig Posted July 27, 2022 Share Posted July 27, 2022 Now I'm able to login. So that looks OK, but I still cannot create a diagnostics... Though that might be anothr matter. 1 Link to comment
Recommended Posts
Posted by ljm42,
0 reactions
Go to this post