My Servers "NetworkError" on login

[Greenlander]

Hey there,

 

I recently noticed that the "My Servers" Plugin didn't work anymore. Whenever I try to login to my Unraid account I get this NetworkError.

Same thing happens when I try to use the "Contact Support" functionality of the plugin.

 

Any ideas how to fix or debug this?

I can assure you that I got a working network connection on my server.

[ljm42]

This indicates that something on your client computer (perhaps strict privacy settings or an ad blocker) or your network (some sort of firewall rule) are preventing you from signing in. A few things to try:

* Use Chrome Incognito mode or Firefox Private Browsing as this disables most browser extensions. 

* Access the server directly, not through a reverse proxy

 

If you still have issues:

* Are you new to My Servers or have you been using this for a while and suddenly started having problems? If it used to work but now isn't, can you think of any changes you have made to your computer or network?

* Provide your diagnostics.zip file (from Tools -> Diagnostics)

* Let me know exactly what URL you are using to access the server

* Open a web terminal and run `unraid-api report -v` and provide the output here

* On the sign in popup, right click and choose Inspect, then switch to the "Console" tab. Sign in, and take a screenshot of any error messages shown on the console.

[Greenlander]

Thanks you're absolutely right. I recently switched to uMatrix and since the login prompt opens in a popup without toolbar I didnt notice uMatrix was blocking some URLs.

Whitelisted them and everything works like a charm.

[ljm42]

Glad to hear it!