Hey there,

 

I recently noticed that the "My Servers" Plugin didn't work anymore. Whenever I try to login to my Unraid account I get this NetworkError.

Same thing happens when I try to use the "Contact Support" functionality of the plugin.

 

Any ideas how to fix or debug this?

I can assure you that I got a working network connection on my server.

This indicates that something on your client computer (perhaps strict privacy settings or an ad blocker) or your network (some sort of firewall rule) are preventing you from signing in. A few things to try:

* Use Chrome Incognito mode or Firefox Private Browsing as this disables most browser extensions. 

* Access the server directly, not through a reverse proxy

 

If you still have issues:

* Are you new to My Servers or have you been using this for a while and suddenly started having problems? If it used to work but now isn't, can you think of any changes you have made to your computer or network?

* Provide your diagnostics.zip file (from Tools -> Diagnostics)

* Let me know exactly what URL you are using to access the server

* Open a web terminal and run `unraid-api report -v` and provide the output here

* On the sign in popup, right click and choose Inspect, then switch to the "Console" tab. Sign in, and take a screenshot of any error messages shown on the console.

Thanks you're absolutely right. I recently switched to uMatrix and since the login prompt opens in a popup without toolbar I didnt notice uMatrix was blocking some URLs.

Whitelisted them and everything works like a charm.

Glad to hear it!