At this time, everything on my Unraid server is working (dockers, shares, etc.) - EXCEPT - I cannot access the web interface and I cannot access the command line via SSH.

Nothing changed - it was working yesterday and today it isn't. I don't even have auto updates turned on (I do them manually myself so I know when something changes). I tried a cold reboot (hold down the power button until it turns off, wait, turn it back on, wait) - still nothing.

 

Going to the web interface gets me the error "cannot open page because the server where the page is located isn't responding"

SSH just times out

 

Where do I start troubleshooting? I can access the "flash" share if there's something on there that will give a hint.

Any help would be appreciated.

Thanks

Do you have an attached monitor and keyboard?

3 minutes ago, trurl said:

Do you have an attached monitor and keyboard?

 

I don't - but I can bring one home from work tomorrow.

 

Once connected, what should I do?

1 minute ago, khager said:

Once connected, what should I do?

attach diagnostics to your NEXT post in this thread

1 minute ago, trurl said:

attach diagnostics to your NEXT post in this thread

I read the link - thank you - I'll get those tomorrow.

Attached is the diagnostics file created using the "diagnostics" command from the console

 

Any assistance would be very much appreciated (can't connect to web interface / can't SSH but everything is working - tried rebooting the server already - tried multiple browsers & client workstations).

 

Thanks

hunraid01-diagnostics-20220829-1952.zip

I figured it out. A simple "ifconfig" command at the console told me the IP address is NOT what I set it to and NOT what it has been for years.

 

I'm in and all is good. And I can change the IP address back to what it's supposed to be. I just don't know how it was changed. I haven't touched the settings in years.

 

Any ideas?

<for posterity.;

I pieced together what happened:

I did NOT have a static IP address set on the unraid server like I remembered. Instead, I had a DHCP reservation set on my router. I vaguely remember doing this when my ISP decided to change DNS servers and not tell anyone. Using a reservation let me keep the local IP address the same but passed through whatever name servers the ISP decided on. That's the piece I forgot.

A few days ago, my router decided to revert back to factory settings so I lost that reservation.

My mistake was not associating the router event with the problem accessing the unraid server via the web interface.

So - I got a random IP address assigned to the unraid server. The IP addresses on the dockers didn't change so they kept working. My shares are "remembered" by OS-X  (as opposed to a script I used to use to mount drives) so those kept working.

Mystery solved (except for why my router decided to reset to factory settings - but that's for another day).