Dansheen83 Posted September 14, 2022 Share Posted September 14, 2022 Hi, I've recently been unable to remote into Unraid. I had previously had no issue remoting in. I've reviewed my routers forwarding settings and they are unchanged. I get the following error which led my to doubt my router config. See below fileserver-diagnostics-20220914-2122.zip I have reset my router and copied the settings (that once worked) back after the reset but to no avail. While viewing the MyServers Dashboard I can see remote access is available, so I think I'm signed in correctly. If anyone has an insight I'd appreciate it. It may be irrelevant but the first time I encountered the issue I was remoting/remoted in and someone at home unplugged the router while my session was active. I've added a log also. Thanks again Link to comment
ljm42 Posted September 15, 2022 Share Posted September 15, 2022 Please copy/paste the output from this command (it is anonymized): php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v Also, can you confirm that you are able to access your server via this url? https://192-168-8-192.hash.myunraid.net (substituting "hash" for your personal hash) Link to comment
Dansheen83 Posted September 15, 2022 Author Share Posted September 15, 2022 Thanks ljm42, I'll try both of those later after work. Much appreciated Dan Link to comment
Dansheen83 Posted September 15, 2022 Author Share Posted September 15, 2022 Hi ljm42, The output from the command you gave above is root@Fileserver:~# php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v (Output is anonymized, use '-vv' to see full details) Unraid OS 6.10.3 with My Servers plugin version 2022.09.06.2108 ✅ Signed in to Unraid.net as Dansheen83 Use SSL is no ✅ Rebind protection is disabled for myunraid.net Local Access url: http://Fileserver.local ✅ 192-168-8-192.hash.myunraid.net resolves to 192.168.8.192 Remote Access url: https://[redacted].hash.myunraid.net:[redacted] ✅ [redacted].hash.myunraid.net resolves to [redacted] Request: { "keyfile": "[redacted]", "plgversion": "2022.09.06.2108", "internalhostname": "Fileserver.local", "internalport": "80", "internalprotocol": "http", "remoteaccess": "yes", "servercomment": "Media server", "servername": "Fileserver", "internalip": "192.168.8.192", "externalhostname": "*.hash.myunraid.net", "externalport": "[redacted]", "externalprotocol": "https", "unraidreport": "{\"os\":{\"serverName\":\"Fileserver\",\"version\":\"6.10.3\"},\"api\":{\"version\":\"2.50.0\",\"status\":\"running\",\"environment\":\"production\"},\"apiKey\":\"valid\",\"myServers\":{\"status\":\"authenticated\",\"myServersUsername\":\"Dansheen83\"},\"relay\":{\"status\":\"connected\"},\"minigraph\":{\"status\":\"connected\"},\"cloud\":{\"status\":\"ok\",\"ip\":\"52.40.54.163\"}}" } Response (HTTP 200): [] success I tried the URL with my hash and can access the server no problem. Thanks Dan Link to comment
Dansheen83 Posted September 15, 2022 Author Share Posted September 15, 2022 Hi ljm, I just re read the last line of my previous post and realized it may sound like i have no problem. I tried the URL you suggested and it worked, i reached the log in page but my original problem is unchanged. From the Unraid.net page i cannot connect. Thanks again for your time. Dan Link to comment
ljm42 Posted September 15, 2022 Share Posted September 15, 2022 Based on what I am seeing here, everything on Unraid itself as well as DDNS is setup correctly. This is very likely a port forwarding problem. Please post a screenshot (you can hide the url) of the error message you get when you click the "Remote Access" link. I want to see if you are getting a response from Unraid (which means the port forward is working) or a generic response (meaning the port forward is not working) Be sure you are actually remote from your network when you click the link. Link to comment
Dansheen83 Posted September 16, 2022 Author Share Posted September 16, 2022 I tried remote access from work today and got the following. I've reviewed my port forwarding rules and am reasonably confident they are good (considering it doesn't work) . I have a friend that also uses Unraid and he reviewed my forwarding settings and also could not find fault. I went to unplug an ethernet cable from my router and noticed the router was extremely hot so it's possible I've an unusual hardware issue. As a precaution I intend to swap out my router in the coming days. Thanks for the assistance so far, I will post again when I've something new to try or have new hardware. Have a good weekend!!! Link to comment
Dansheen83 Posted October 1, 2022 Author Share Posted October 1, 2022 Hi ljm, I just wanted to add a final post in case it's useful for someone reading. I've confirmed that my router is not forwarding any ports even after it's instructed to do so. I found the following helpful to confirm if a port is open. Maybe it can help someone else diagnos a troublesome router. https://www.whatismyip.com/port-scanner/ Thanks again Dan 1 Link to comment
ljm42 Posted October 7, 2022 Share Posted October 7, 2022 that is a good idea, thanks! Link to comment
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