Hi,

 

I've recently been unable to remote into Unraid. I had previously had no issue remoting in. I've reviewed my routers forwarding settings and they are unchanged. I get the following error which led my to doubt my router config. See below

fileserver-diagnostics-20220914-2122.zip

 

I have reset my router and copied the settings (that once worked) back after the reset but to no avail.

While viewing the MyServers Dashboard I can see remote access is available, so I think I'm signed in correctly.

 

 

If anyone has an insight I'd appreciate it. It may be irrelevant but the first time I encountered the issue I was remoting/remoted in and someone at home unplugged the router while my session was active.

 

I've added a log also.

 

Thanks again

Please copy/paste the output from this command (it is anonymized):

php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v

 

Also, can you confirm that you are able to access your server via this url?

  https://192-168-8-192.hash.myunraid.net  (substituting "hash" for your personal hash)

 

 

Thanks ljm42, I'll try both of those later after work. 

Much appreciated

Dan

Hi ljm42, 

 

The output from the command you gave above is 

 

root@Fileserver:~# php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v
(Output is anonymized, use '-vv' to see full details)
Unraid OS 6.10.3 with My Servers plugin version 2022.09.06.2108
✅  Signed in to Unraid.net as Dansheen83
Use SSL is no
✅  Rebind protection is disabled for myunraid.net
Local Access url: http://Fileserver.local
✅  192-168-8-192.hash.myunraid.net resolves to 192.168.8.192
Remote Access url: https://[redacted].hash.myunraid.net:[redacted]
✅  [redacted].hash.myunraid.net resolves to [redacted]

Request:
{
    "keyfile": "[redacted]",
    "plgversion": "2022.09.06.2108",
    "internalhostname": "Fileserver.local",
    "internalport": "80",
    "internalprotocol": "http",
    "remoteaccess": "yes",
    "servercomment": "Media server",
    "servername": "Fileserver",
    "internalip": "192.168.8.192",
    "externalhostname": "*.hash.myunraid.net",
    "externalport": "[redacted]",
    "externalprotocol": "https",
    "unraidreport": "{\"os\":{\"serverName\":\"Fileserver\",\"version\":\"6.10.3\"},\"api\":{\"version\":\"2.50.0\",\"status\":\"running\",\"environment\":\"production\"},\"apiKey\":\"valid\",\"myServers\":{\"status\":\"authenticated\",\"myServersUsername\":\"Dansheen83\"},\"relay\":{\"status\":\"connected\"},\"minigraph\":{\"status\":\"connected\"},\"cloud\":{\"status\":\"ok\",\"ip\":\"52.40.54.163\"}}"
}
Response (HTTP 200):
[]
success

 

I tried the URL with my hash and can access the server no problem. 

 

Thanks

Dan

Hi ljm,

 

I just re read the last line of my previous post and realized it may sound like i have no problem.

 

I tried the URL you suggested and it worked, i reached the log in page but my original problem is unchanged. From the Unraid.net page i cannot connect.

Thanks again for your time.

Dan

Based on what I am seeing here, everything on Unraid itself as well as DDNS is setup correctly. This is very likely a port forwarding problem.

 

Please post a screenshot (you can hide the url) of the error message you get when you click the "Remote Access" link. I want to see if you are getting a response from Unraid (which means the port forward is working) or a generic response (meaning the port forward is not working)

 

Be sure you are actually remote from your network when you click the link.

I tried remote access from work today and got the following.

 

 

I've reviewed my port forwarding rules and am reasonably confident they are good (considering it doesn't work) .

I have a friend that also uses Unraid and he reviewed my  forwarding settings and also could not find fault.

I went to unplug an ethernet cable from my router and noticed the router was extremely hot so it's possible I've an unusual hardware issue.

As a precaution I intend to swap out my router in the coming days.

 

Thanks for the assistance so far, I will post again when I've something new to try or have new hardware.

Have a good weekend!!!

 

Hi ljm,

 

I just wanted to add a final post in case it's useful for someone reading. I've confirmed that my router is not forwarding any ports even after it's instructed to do so.

I found the following helpful to confirm if a port is open. Maybe it can help someone else diagnos a troublesome router.

https://www.whatismyip.com/port-scanner/

 

Thanks again

Dan

that is a good idea, thanks!