Wong Posted October 26, 2022 Share Posted October 26, 2022 Just installed recently, I restarted my unraid after installing the plugin. It does show online from time to time but it doesn't last longer than 10 seconds. I have seen different type of errors as well, such as Unexpected token and Timed-out connecting to "https://mothership.unraid.net/relay" . Anyone could help me with this? Link to comment
Gman1964 Posted October 26, 2022 Share Posted October 26, 2022 Having the same issue after upgrading to 6.11.1. Link to comment
tomtsang Posted October 26, 2022 Share Posted October 26, 2022 Same error to my unraid server today... 🙈🙈🙈 Link to comment
Pickers Posted October 26, 2022 Share Posted October 26, 2022 Hello! newbie here and getting the same error - nice to see that its unlikely to be "me" Link to comment
Roken Posted October 26, 2022 Share Posted October 26, 2022 2 hours ago, Wong said: Just installed recently, I restarted my unraid after installing the plugin. It does show online from time to time but it doesn't last longer than 10 seconds. I have seen different type of errors as well, such as Unexpected token and Timed-out connecting to "https://mothership.unraid.net/relay" . Anyone could help me with this? What's the command to run the api report? Link to comment
Pickers Posted October 26, 2022 Share Posted October 26, 2022 I seem to be connected now 👍 Link to comment
JorgeB Posted October 26, 2022 Share Posted October 26, 2022 When it happens to multiple users it suggests a MyServers problem, it should be fixed soon. Link to comment
Solution ljm42 Posted October 26, 2022 Solution Share Posted October 26, 2022 We are working through some stability issues, should be good at this time. 1 1 Link to comment
Wong Posted October 27, 2022 Author Share Posted October 27, 2022 On 10/26/2022 at 11:56 PM, ljm42 said: We are working through some stability issues, should be good at this time. Yup mine is working and uptime of 1 days. 2 Link to comment
boianski Posted November 3, 2022 Share Posted November 3, 2022 I am getting constant local disconnects, server disappears and becomes inaccessible every 30 mins or so for 3-4 mins at a time and comes back with an Disconnected from Unraid API error. really lost here please help Link to comment
brrtmacklin Posted November 3, 2022 Share Posted November 3, 2022 Just happened to me. Link to comment
boianski Posted November 3, 2022 Share Posted November 3, 2022 (edited) Edited November 3, 2022 by boianski Link to comment
ljm42 Posted November 3, 2022 Share Posted November 3, 2022 What version of the My Servers plugin do you have? Please update to yesterday's release: https://forums.unraid.net/topic/112073-my-servers-releases-and-announcements/#comment-1186943 This can happen if there is a temporary Internet outage between your server and ours. If it is short then it really isn't a big deal, maybe we can look at toning down the messaging so it isn't so scary. If you have long outages on the latest release and your Internet is up please, upload your diagnostics.zip (from Tools -> Diagnostics) Link to comment
boianski Posted November 3, 2022 Share Posted November 3, 2022 (edited) 28 minutes ago, ljm42 said: What version of the My Servers plugin do you have? Please update to yesterday's release: https://forums.unraid.net/topic/112073-my-servers-releases-and-announcements/#comment-1186943 This can happen if there is a temporary Internet outage between your server and ours. If it is short then it really isn't a big deal, maybe we can look at toning down the messaging so it isn't so scary. If you have long outages on the latest release and your Internet is up please, upload your diagnostics.zip (from Tools -> Diagnostics) it is a big deal. my server is not functioning, goes offline every 20-30 mins for 3-4 mins at a time. diags attached. no internet outages on my end. bigboss-diagnostics-20221103-1609.zip Edited November 3, 2022 by boianski Link to comment
ljm42 Posted November 3, 2022 Share Posted November 3, 2022 10 minutes ago, boianski said: it is a big deal. my server is not functioning, goes offline every 20-30 mins for 3-4 mins at a time. diags attached. no internet outages on my end. Thanks for the diagnostics. Your logs have a bunch of this: Nov 3 13:36:26 BigBoss nmbd[19247]: [2022/11/03 13:36:26.642310, 0] ../../source3/libsmb/nmblib.c:923(send_udp) Nov 3 13:36:26 BigBoss nmbd[19247]: Packet send failed to 192.168.122.255(137) ERRNO=Network is unreachable Nov 3 13:36:26 BigBoss nmbd[19247]: [2022/11/03 13:36:26.642361, 0] ../../source3/nmbd/nmbd_packets.c:1639(retransmit_or_expire_response_records) Nov 3 13:36:26 BigBoss nmbd[19247]: retransmit_or_expire_response_records: Failed to resend packet id 17179 to IP 192.168.122.255 on subnet 192.168.122.1 Nov 1 11:39:44 BigBoss kernel: TCP: request_sock_TCP: Possible SYN flooding on port 25871. Sending cookies. Check SNMP counters. So something is causing your network to go offline. The My Servers messages are a symptom of the network going down, not the cause. I'd recommend opening a new thread in the General Support area of the forums, be sure to include your diagnostics: https://forums.unraid.net/forum/55-general-support/ Before doing that you might want to uninstall the plugins marked as incompatible with Unraid 6.11.1. And if you want to rule out My Servers as the source of the issues feel free to uninstall it as well - although I hope you'll reinstall it once your underlying problems are resolved Link to comment
LittleMike Posted November 9, 2022 Share Posted November 9, 2022 On 11/3/2022 at 4:29 PM, ljm42 said: Thanks for the diagnostics. Your logs have a bunch of this: Nov 3 13:36:26 BigBoss nmbd[19247]: [2022/11/03 13:36:26.642310, 0] ../../source3/libsmb/nmblib.c:923(send_udp) Nov 3 13:36:26 BigBoss nmbd[19247]: Packet send failed to 192.168.122.255(137) ERRNO=Network is unreachable Nov 3 13:36:26 BigBoss nmbd[19247]: [2022/11/03 13:36:26.642361, 0] ../../source3/nmbd/nmbd_packets.c:1639(retransmit_or_expire_response_records) Nov 3 13:36:26 BigBoss nmbd[19247]: retransmit_or_expire_response_records: Failed to resend packet id 17179 to IP 192.168.122.255 on subnet 192.168.122.1 Nov 1 11:39:44 BigBoss kernel: TCP: request_sock_TCP: Possible SYN flooding on port 25871. Sending cookies. Check SNMP counters. So something is causing your network to go offline. The My Servers messages are a symptom of the network going down, not the cause. I'd recommend opening a new thread in the General Support area of the forums, be sure to include your diagnostics: https://forums.unraid.net/forum/55-general-support/ Before doing that you might want to uninstall the plugins marked as incompatible with Unraid 6.11.1. And if you want to rule out My Servers as the source of the issues feel free to uninstall it as well - although I hope you'll reinstall it once your underlying problems are resolved Considering so many people are having this same issue, why would you think we are all having network issues? My network has been rock solid both on the LAN and WAN side and I'm getting this same error. Have been ever since the upgrade to 6.11.1. Link to comment
ljm42 Posted November 10, 2022 Share Posted November 10, 2022 On 11/9/2022 at 6:11 AM, LittleMike said: Considering so many people are having this same issue, why would you think we are all having network issues? My network has been rock solid both on the LAN and WAN side and I'm getting this same error. Have been ever since the upgrade to 6.11.1. Sorry you're having trouble. There are several error messages discussed in this thread, can you please show a screenshot of the one you are currently getting along with a description of how long you've been seeing it, whether it is intermittent, etc? Please upload your diagnostics.zip as well (from Tools -> Diagnostics) Note that we were having some issues yesterday which could have resulted in some error messages, but those have been resolved: https://forums.unraid.net/topic/112073-my-servers-releases-and-announcements/#comment-1189788 Link to comment
LittleMike Posted November 28, 2022 Share Posted November 28, 2022 On 11/10/2022 at 6:21 PM, ljm42 said: Sorry you're having trouble. There are several error messages discussed in this thread, can you please show a screenshot of the one you are currently getting along with a description of how long you've been seeing it, whether it is intermittent, etc? Please upload your diagnostics.zip as well (from Tools -> Diagnostics) Note that we were having some issues yesterday which could have resulted in some error messages, but those have been resolved: https://forums.unraid.net/topic/112073-my-servers-releases-and-announcements/#comment-1189788 Same issue as the other poster, like I mentioned. It resolved itself, but then just happened again today. I got this error: ERROR [getaddrinfo ENOTFOUND mothership.unraid.net] Do you want the whole diagnostics file? Because everything else is working just fine. It's just the My Servers plugin that fails and every single time it appears mothership.unraid.net becomes unavailable. Is it normally pingable? Because it's not as I type this. unraid-api.txt Link to comment
ljm42 Posted November 29, 2022 Share Posted November 29, 2022 21 hours ago, LittleMike said: It resolved itself, but then just happened again today. It sounds like there was an intermittent problem, either on our end or on your end or somewhere in between. We haven't widely announced it, but you are welcome to check our new status page when you are having issues: https://status.unraid.net/ I don't see any evidence of a problem on our end, so that means it was likely on your end or somewhere in between. 21 hours ago, LittleMike said: ERROR [getaddrinfo ENOTFOUND mothership.unraid.net] This is a DNS error. It likely means that the network connection between your server and your DNS server was down. If the only thing that is affected is this error message then you can probably just ignore it. However, if your whole server has network connectivity issues during this time then this is a symptom and not the cause. 21 hours ago, LittleMike said: Do you want the whole diagnostics file? Because everything else is working just fine. It's just the My Servers plugin that fails and every single time it appears mothership.unraid.net becomes unavailable. The whole diagnostics would have been helpful because I could have looked for other evidence that DNS was having issues. I assume everything is back to normal at this point? If it happens again, please grab diagnostics while the problem is happening. Just to be clear, when you say "the My Servers plugin fails" what exactly do you mean? Is this error message in the upper right corner of the page the only evidence of a problem or is there something more? I just want to be sure I am understanding the issue. 21 hours ago, LittleMike said: Is it normally pingable? No the server is not pingable. The status website mentioned above would be a good way to see if the problems on our end. Link to comment
LittleMike Posted November 29, 2022 Share Posted November 29, 2022 2 hours ago, ljm42 said: It sounds like there was an intermittent problem, either on our end or on your end or somewhere in between. We haven't widely announced it, but you are welcome to check our new status page when you are having issues: https://status.unraid.net/ I don't see any evidence of a problem on our end, so that means it was likely on your end or somewhere in between. This is a DNS error. It likely means that the network connection between your server and your DNS server was down. If the only thing that is affected is this error message then you can probably just ignore it. However, if your whole server has network connectivity issues during this time then this is a symptom and not the cause. The whole diagnostics would have been helpful because I could have looked for other evidence that DNS was having issues. I assume everything is back to normal at this point? If it happens again, please grab diagnostics while the problem is happening. Just to be clear, when you say "the My Servers plugin fails" what exactly do you mean? Is this error message in the upper right corner of the page the only evidence of a problem or is there something more? I just want to be sure I am understanding the issue. No the server is not pingable. The status website mentioned above would be a good way to see if the problems on our end. Again, nothing on my network is having an issue. The server itself did not appear to be having any issues other than DNS lookups to unraid.net failing. I took a diagnostics snapshot, I just didn't upload it. You can find it here. I didn't do a deep dive, but like I said, everything else is working just fine as far as I can tell. All my containers and VMs are running, including outside facing frontends with external URLs blackpearl-diagnostics-20221128-1538.zip Link to comment
ljm42 Posted November 29, 2022 Share Posted November 29, 2022 29 minutes ago, LittleMike said: Again, nothing on my network is having an issue. The server itself did not appear to be having any issues other than DNS lookups to unraid.net failing. I took a diagnostics snapshot, I just didn't upload it. You can find it here. I didn't do a deep dive, but like I said, everything else is working just fine as far as I can tell. All my containers and VMs are running, including outside facing frontends with external URLs So looking at logs/syslog.txt, early on I do see that DNS looks like it was setup correctly: Nov 9 22:36:22 BlackPearl dnsmasq[11285]: reading /etc/resolv.conf Nov 9 22:36:22 BlackPearl dnsmasq[11285]: using nameserver 192.168.1.1#53 Nov 9 22:36:22 BlackPearl dnsmasq[11285]: read /etc/hosts - 2 addresses But then yesterday, the DNS configuration broke: Nov 28 07:27:34 BlackPearl dnsmasq[11285]: no servers found in /etc/resolv.conf, will retry I don't know what would cause that, but it would mean the server could not do DNS lookups which explains the error message from My Servers. I also can't tell if it was fixed? What do you get if you open a web terminal and run: cat /etc/resolv.conf Looking at system/plugins.txt, we can see that at the time diagnostics were taken, the system was not able to download the list of current plugin versions for comparison: Could not download current plugin versions So something was going on with your server's networking (likely the broken DNS) and the error message from My Servers is another symptom of it. My recommendation would be to upgrade to 6.11.5 (not much point in troubleshooting an older version). Then if you see the error message again, try checking for plugin updates, I imagine it will fail. Grab a fresh diagnostic and post to General Support asking for help with a networking/dns issue. Feel free to tag me, but I'm hoping someone else will see something that I don't. Link to comment
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