December 5, 20223 yr My USB drive failed on my unraid server. Reading through your help documentation I need to contact you to get a new key, how do I do that? Do I need to make a new USB drive first and then swap out keys? I was using unraid as my media server with plex. I'm worried my array will be messed up, but I need to get unraid up and running first then worry about my other potential nightmare. 😞 Edited December 5, 20223 yr by MrToad
December 5, 20223 yr Community Expert 6 hours ago, MrToad said: My USB drive failed on my unraid server. Reading through your help documentation I need to contact you to get a new key, how do I do that? Do I need to make a new USB drive first and then swap out keys? I was using unraid as my media server with plex. I'm worried my array will be messed up, but I need to get unraid up and running first then worry about my other potential nightmare. 😞 Note that you can get an automated transfer of a licence to a new USB stick once a year without having to go through the support route. Only if you have already done that within the last year do you need to contact support for a replacement key. You also have the option if it is really critical to get the server running again ASAP to temporarily run with a trial licence on a new USB stick until you can get a replacement key.
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