Hey everyone,

 

I'm having a hard time building my new server in unRaid. This is my very first build, so I may have some noob questions or mistakes.

 

My specs are as follows

 

MB: ASRock Z790 Pro RS

CPU: Intel i9-13900

RAM: Timetec Pinnacle Konduit 4x16GB

SSD: SABRENT Rocket 4 Plus NVMe 1TB

HDD: Seagate IronWolf Pro 6x16TB

SAS HBA: LSI SAS 9300-16i

 

As soon as unRAID boots I'm able to see all my devices. But once I tried starting a SMART test or anything else for that matter, all the HDDs fall off one-by-one and are undiscoverable. In the logs it mentioned that the power states for the drives were unable to change from D3cold to D0, or from D0 to D3hot. I have no idea what to do next and would greatly appreciate any help.

 

Thanks!

Please post the diagnostics after the problem. 

25 minutes ago, JorgeB said:

Please post the diagnostics after the problem. 

Here ya go!

tower-diagnostics-20221227-1741.zip

Start by updating both LSI HBAs firmware to latest, they are using a very old release.

I thought that might be an issue.

I was actually reading your guide before you replied initially, and I'm having a hard time understanding how to store the ROM and which consoles you're using for inputs. Again, I'm very new to this. Hopefully you can help clarify. Sorry!

19 minutes ago, JorgeB said:

Start by updating both LSI HBAs firmware to latest, they are using a very old release.

I was able to find the MSDOS FW package, but I can't seem to find the linux installer anywhere. I don't know if any other installer would be able to work for me here. I was thinking of searching through the 3008 files as that's the chipset used on the 9300. Also, since all my HDDs aren't discoverable could I copy my files into the cache drive instead?

36 minutes ago, allensj94 said:

and which consoles you're using for inputs

Use a keyboard/monitor connected to the server (or IPMI if available) or a terminal window via SSH/GUI

Just now, allensj94 said:

but I can't seem to find the linux installer anywhere.

It's available on the Broadcom downloads page for that HBA.

45 minutes ago, JorgeB said:

It's available on the Broadcom downloads page for that HBA.

I was able to successfully upgrade the FW with your guide. Thank you! I'll keep you updated on whether my original problem has been fixed.

58 minutes ago, JorgeB said:

It's available on the Broadcom downloads page for that HBA.

Same thing is happening after FW update..

tower-diagnostics-20221227-2111.zip

Dec 27 11:09:22 Tower kernel: mpt3sas_cm1: SAS host is non-operational !!!!
Dec 27 11:09:23 Tower kernel: mpt3sas_cm0: SAS host is non-operational !!!!

This is happening for both HBAs, suggesting it might not be a HBA problem, start by using just one.

Just now, JorgeB said:

Dec 27 11:09:22 Tower kernel: mpt3sas_cm1: SAS host is non-operational !!!!
Dec 27 11:09:23 Tower kernel: mpt3sas_cm0: SAS host is non-operational !!!!

This is happening for both HBAs, suggesting it might not be a HBA problem, start by using just one.

This is a single PCIe card. How would I use just 1 of the controllers?

OK, then it's a 16i model, basically two 9300-8i in the same board, then try the HBA in a different PCIe slot, if available, it could also be a bad HBA.

 

44 minutes ago, JorgeB said:

OK, then it's a 16i model, basically two 9300-8i in the same board, then try the HBA in a different PCIe slot, if available, it could also be a bad HBA.

 

Moved the HBA to the top PCIe slot, booted, and restarted my SMART tests. So far they've been going for about 20 minutes. Previously I wasn't able to go past 10 minutes, so this may have been the fix. Thanks again! If I run into anymore issues with this problem I'll come right back here. You've been amazing.