rguinn Posted February 13, 2023 Share Posted February 13, 2023 Hello i am trying to recover the license for my backup server it been down and i have lost the USB drive so i made a new one and i dont see a option in the OS to recover a license just buy a new I want to Recover the license tied to 0951-1666-72AC-F23117BEDFA1 to the new USB 0781-5581-7629-032721155747 how do i do this ? Quote Link to comment
Gragorg Posted February 13, 2023 Share Posted February 13, 2023 Send them an email. Or maybe @SpencerJ can reach out. Quote Link to comment
Solution SpencerJ Posted February 13, 2023 Solution Share Posted February 13, 2023 18 minutes ago, rguinn said: Hello i am trying to recover the license for my backup server it been down and i have lost the USB drive so i made a new one and i dont see a option in the OS to recover a license just buy a new I want to Recover the license tied to 0951-1666-72AC-F23117BEDFA1 to the new USB 0781-5581-7629-032721155747 how do i do this ? Please contact support to open a ticket. Quote Link to comment
rguinn Posted February 13, 2023 Author Share Posted February 13, 2023 (edited) Honestly i made a mistake and though i was opening a ticket not a form. this is was my bad i was not paying attention Edited February 13, 2023 by rguinn Quote Link to comment
itimpi Posted February 13, 2023 Share Posted February 13, 2023 1 hour ago, rguinn said: I want to Recover the license tied to 0951-1666-72AC-F23117BEDFA1 to the new USB 0781-5581-7629-032721155747 Normally you just put the licence file into the ‘config’ folder on the flash drive and boot Unraid. Unraid will then tell you that the licence file is wrong for this flash drive. As long as you have not done it already in the last year that takes you through the automated licence transfer process. If you HAVE done it in the last year you need to go via the support route. 1 Quote Link to comment
rguinn Posted February 13, 2023 Author Share Posted February 13, 2023 31 minutes ago, itimpi said: Normally you just put the licence file into the ‘config’ folder on the flash drive and boot Unraid. As long as you have not done it already in the last year that takes you through the automated licence transfer process. If you HAVE done it in the last year you need to go via the support route. I do not have the original USB server was scrap like 2 years ago and I just now getting new HW. But support took care of me 1 Quote Link to comment
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