Perc H310 Not Recognizing Drives

[ProgVirus]

Hi there,

 

I am facing an issue with an eBay seller cross-flashed H310 Dell card not recognizing drives in Unraid. Please see attached diagnostics, and thanks in advance!

 

Here is what I know and what I've tried:

 

• The drives are known working when connected to the board, however I initially had problems with them being recognized in the BIOS on boot. I noticed after a warm reset the drives would show up. I don't have granular controls in the BIOS, but increasing the time to POST to 5+ seconds works around this
   
• The Dell card looks genuine, and no obvious damage or anything, has a heartbeat LED. I'm almost sure it's in IT mode, I see it displayed somewhere on screen with something like 'SAS2008-IT', and elsewhere in the firmware see it's version 20.00.07.00. When I press Ctrl + C to get to the card's settings, I see there's nothing detected under SAS Array (or something to that effect). It makes me wonder if the card itself is not seeing the drives, but I'm unsure if they're expected to show up there. I've tried both Ports A and B. I didn't see anything online about necessary software installation, but I also didn't configure anything, not that there is much to in the firmware/drivers. Please let me know if I've missed something here.
   
• The drives are 2 WD NAS 6TB, 4 brand new Seagate NAS 8TB, and a crappy Kingston 1TB SATA SSD. The Kingston SSD has never failed to be recognized before by anything else, so I'm using it as the control for lack of a better term
   
• I am working on consumer hardware (P8Z77-V LK Motherboard, i5-3570 CPU)
   
• I have tried both PCI-E slots, re-seated connections firmly on the card, cables, etc.
   
• I have tried two sets of cables. After reading the forums I saw my cables weren't listed as being forward breakout. I bought cables that are labeled as being forward breakout, but the issue persists. In both cases I had a pair each to test with, to rule out singular bad cables
   
• I have tried re-testing on a similar board, a later MSI Gaming board with an i5-4670, with the same results
   
• I did not have issues with the card making my computer not POST, but did try the tape mod with no change

 

I'm stumped, and would appreciate any advice. If pictures/screenshots or more info would help let me know, and thanks again!

mercury-diagnostics-20230502-2126.zip

Edited May 3, 2023 by ProgVirus

[JorgeB]

The HBA is being correctly detect and initialized, check the HBA BIOS to see if the disks are being detected there, I suspect not, if not it could be a cable issue or just a bad HBA.

[ProgVirus]

Spot on, I've checked the HBA BIOS and do not see any drives listed anywhere. Additionally I've tested 4 sets of cables now, 2 sets confirmed being forward breakout.

 

Thank you for your help, I think in this case I will reach out to the seller.