June 11, 20233 yr Hi, Recently my server has started shutting down at random times. Sometimes when I restart it, it shows that there was an unclean shutdown. Other times it restarts and appears as if it never shut down. The uptime will show as though the shut down never happened. This server is about 10 years old now, so I'm guessing it's some sort of hardware problem. I'm an amateur when it comes to this though and don't understand how to check the diagnostics to see if says what's happening. Would somebody mind taking a look for me? Thanks in advance! tower-diagnostics-20230611-1310.zip Edited June 11, 20233 yr by kpallen1
June 11, 20233 yr Community Expert Jun 10 16:19:08 Tower root: Fix Common Problems: Warning: NerdPack.plg Not Compatible with unRaid version 6.11.5 Remove and Install NerdTools plugin instead Jun 10 16:11:20 Tower kernel: ata1.00: failed command: READ FPDMA QUEUED Jun 10 16:11:20 Tower kernel: ata1.00: cmd 60/20:f0:28:6b:1b/00:00:8e:00:00/40 tag 30 ncq dma 16384 in Jun 10 16:11:20 Tower kernel: res 40/00:a4:c8:47:03/00:00:8e:00:00/40 Emask 0x10 (ATA bus error) Jun 10 16:11:20 Tower kernel: ata1.00: status: { DRDY } Jun 10 16:11:20 Tower kernel: ata1: hard resetting link Connection problems with disk2 Jun 10 16:00:07 Tower emhttpd: unclean shutdown detected Setup syslog server
July 15, 20232 yr Author It's been a busy month and I'm just getting back to this now. I took the steps above but the server continues to shutdown on its own. I replaced the psu in case that was causing an issue but nothing has changed. Attached is the syslog and diagnostics. In addition to the shutdowns, my parity drive has also disappeared. 2 startups ago it became disabled and then on the most recent startup it wasn't found. The slot shows unassigned and it doesn't appear in the drop down. Really not sure what do about all of this. I have some time to work on this this weekend so if anyone has any suggestions, I'd really appreciate it. tower-diagnostics-20230715-0915.zip tower-syslog-20230715-1311.zip
July 16, 20232 yr On 6/11/2023 at 11:22 AM, kpallen1 said: Hi, Recently my server has started shutting down at random times. Sometimes when I restart it, it shows that there was an unclean shutdown. Other times it restarts and appears as if it never shut down. The uptime will show as though the shut down never happened. This server is about 10 years old now, so I'm guessing it's some sort of hardware problem. I'm an amateur when it comes to this though and don't understand how to check the diagnostics to see if says what's happening. Would somebody mind taking a look for me? Thanks in advance! tower-diagnostics-20230611-1310.zip 101.76 kB · 1 download I'm not saying this will solve your issue at all but I did purchase, put together, and install a PiKVM. I was having some random issues, and I'm not home very much, so it was very hard to diagnose what it could be. Turns out my issue is a bad USB key. But what was great is that even with unraid having crashed, so I couldn't pulled any diagnostic, I was able to pull up the piKVM and see the error codes there. If you're sitting next to your server and have a monitor on it then that's great but for me it's been a life saver. Luckily I don't have any errors to show at the moment but here's a current screenshot of it.
July 17, 20232 yr Community Expert Did you setup the syslog server as asked? Though server shutting down on its own usually points to a hardware problem.
July 20, 20232 yr Author On 7/17/2023 at 3:28 AM, JorgeB said: Did you setup the syslog server as asked? Though server shutting down on its own usually points to a hardware problem. Yes, I believe I did it correctly. Is the .zip file I attached on Saturday the correct output for it?
July 20, 20232 yr Community Expert The syslog you posted is the same that comes in the diags, not the persistent syslog.
July 23, 20232 yr Author On 7/20/2023 at 7:58 AM, JorgeB said: The syslog you posted is the same that comes in the diags, not the persistent syslog. Ok, I think I'm attaching the correct one now. Thanks! syslog (1)
July 23, 20232 yr Community Expert Was the crash between these timestamps? Jul 23 00:16:55 Tower kernel: PM: suspend entry (deep) Jul 23 09:33:59 Tower dhcpcd[911]: br0: carrier lost
July 23, 20232 yr Author 4 minutes ago, trurl said: Was the crash between these timestamps? Jul 23 00:16:55 Tower kernel: PM: suspend entry (deep) Jul 23 09:33:59 Tower dhcpcd[911]: br0: carrier lost Yes, I believe so. It was off when I woke up this morning.
July 24, 20232 yr Community Expert 16 hours ago, kpallen1 said: It was off when I woke up this morning Do you have an UPS?
July 26, 20232 yr Author On 7/24/2023 at 9:22 AM, trurl said: Do you have an UPS? Yes, but the server wasn't plugged into it at this time. I had removed it from the UPS to see if that was possibly the issue. I've never done a memtest. I'll lookup how to do that and will run it.
August 12, 20232 yr Author On 7/24/2023 at 9:22 AM, trurl said: Nothing logged. Have you done memtest recently? I completed the memtest and everything passed. I also uninstalled the S3 Sleep plugin as recommended and my server has now been up for 10 days, which is great.
August 12, 20232 yr Author On 7/31/2023 at 4:34 AM, JorgeB said: Also try uninstalling the S3 Sleep plugin. I uninstalled this and so far the server has stayed on for 10 days now. I'm afraid to say it's fixed but so far so good. Now I just need to figure out what happened to my parity drive.
August 13, 20232 yr Community Expert 19 hours ago, kpallen1 said: Now I just need to figure out what happened to my parity drive. Swap cables (power and SATA) with different disk and re-test, if it still doesn't show up it could be dead.
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.