Hello,

I just purchased a Basic License not realizing I was above the 6 devices limit.

I do not see a way to upgrade my license without first redeeming it. I am lost and just wish to upgrade my license to the Plus tier so that I can redeem it.

9 hours ago, x3rt said:

Hello,

I just purchased a Basic License not realizing I was above the 6 devices limit.

I do not see a way to upgrade my license without first redeeming it. I am lost and just wish to upgrade my license to the Plus tier so that I can redeem it.

You should probably contact support with the details of your purchase.

You can always remove enough devices to qualify for basic and then via the GUI upgrade to Plus / Pro (and use the promo code)

Additionally you don't even need to physically disconnected them, with the array stopped you can type:

echo 1 > /sys/block/sdX/device/delete

For NVMe devices, use instead:

echo 1 > /sys/block/nvmeXn1/device/device/remove 

Replace X with the correct identifier for as many devices you need to disable, after disabling the last one wait a few seconds and refresh the GUI, you should now be able to activate the key, once done reboot to bring all devices back online.

 

Hi there. Ugreen 4800plus. I can't activate start version because a have 7 HDD in tower. But physically I have 4 HDD + 2 nvme How to remove 128gb nvme by Terminal?

Edited August 31, 2025Aug 31 by Medeo

That is probably the SSD with the ugreen software. You can disable it in the BIOS of your 4800.

Connect a keyboard and a monitor to your NAS, do a reboot and when the ugreen screen comes up press CTRL+F12. That should bring you into the BIOS

12 hours ago, Medeo said:

How to remove 128gb nvme by Terminal?

For NVMe devices, use:

echo 1 > /sys/block/nvmeXn1/device/device/remove