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WebGUI won't load when PCIe 1x slot and M.2 in use

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Hi all,

 

I have this motherboard ASRock A320M-DGS, which has 4 sata ports, I have 6 drives so I grabbed this card ASM1064 4 Port Sata Card as the asm1064 chip is listed as being compatible with unraid. This all seems to work fine. 

 

However I also have an Intel 670p NVMe SSD, when I put this in the M.2 slot unraid's web interface will not load, if I access the IP of the server I get a "host unreachable". I can log in to the CLI directly on the server and that seems to work fine. lspci shows both the SSD and the ASM1064 as detected, but it won't show the two drives on that card under /dev.

 

I initially assumed that the PCIe 1x spot and M.2 are interlinked and using one will disable the other as I've seen that in other motherboards before. The manual and website make zero mention of this, and both devices do show up in Linux so I'm guessing the motherboard isn't turning one of the two off. Also even if it is a motherboard issue, I'd expect it to either not boot at all, or unraid would run as normal and just not be able to see the disabled device. It feels very odd that the OS starts seemingly normally, but then fails to bring up the UI.

 

I can't get diagnostics as the webGUI won't load under this issue. Is there any way to get these devices working together?

Solved by JorgeB

  • Author

Ah, thank you!

 

I'm currently doing a parity-sync so I'll wait before I do that.

 

I did just have a thought, could this be related to the 6 disk limit in a basic license? My aim is to use the SSD as a cache drive not an array drive so I thought this would be ok. Also would have expected an error message in this situation rather than the UI not loading.

  • Community Expert
37 minutes ago, OwenT said:

could this be related to the 6 disk limit in a basic license?

Nope, everything would still work, would just be unable to start the array.

  • Author

I've managed to grab the diagnostics with the two devices in the system.

 

in lsscsi.txt I only see the four HDDs connected directly to the motherboard, the two connected to the ASM1064 are missing. The NVMe SSD is listed there.

 

In lspci.txt I see the ASM1064 is being detected though.

 

xephyr-diagnostics-20230808-0929.zip

Edited by OwenT

  • Author

That did the trick! 

 

Will this persist through OS updates or will I need to remember to re-add the flag?

  • Community Expert
11 minutes ago, OwenT said:

Will this persist through OS updates

It will

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