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Problem Upgrading from Basic to Pro

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I purchased the Basic license using the summer promo code with the intent of then purchasing the Basic > Pro upgrade also using the promo. However when I try to activate the Basic license it says it can't because I have too many attached disks (7) and doesn't give me any direct patch to purchase an upgrade. Do I have any options to upgrade the Basic license to the Pro license using the promo here? Right now it seem like I have to purchase either the Plus or Pro at full price and eat what I already spent on the Basic. 

Solved by JorgeB

Have you tried without the array started? 

  • Author

I have not, I will try that now. 

  • Author

Same result. Even with the array stopped, it still recognizes that my GUID is associated with 7 attached devices. 

  • Author

Thanks, the 7 attached disks are all assigned array/pool devices. I could probably remove one of them temporarily, but I'd rather not if it can be avoided. I've already submitted the support contact form, I will wait and see what they say. Thanks again. 

  • Author
3 hours ago, JorgeB said:

forgive the question as I'm not familiar with the command: Will this have any destructive impact on the contents of the disk or its relationship to the array? Or after rebooting will whatever disk I chose return to the state it was in when the array was stopped? Like if I choose my parity disk, am I going to end up having to rebuild the parity?

Edited by alexdrinan

  • Community Expert
9 hours ago, alexdrinan said:

Will this have any destructive impact on the contents of the disk or its relationship to the array?

No, it just takes the disk offline, after a reboot all will be back as before.

  • Author
14 hours ago, JorgeB said:

No, it just takes the disk offline, after a reboot all will be back as before.

That did the trick, licenses are all squared away and all disks back in operation as expected. Thank you!

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