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Import error Sonarr/Radarr

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My issue is like this thread (whose guidance I've followed) https://forums.unraid.net/topic/125875-import-error-in-sonarrradarr/, I'm having import errors in Sonarr/Radarr. This feels like a mapping error, but not quite... I do believe my mappings to be correct, but the error logs look like something is going wrong in Sonarr/Radarr. I'm using all linuxserver docker containers.

 

Mappings:

App Name    Container Volume       Host Volume
radarr      /downloads             /mnt/user/downloads/
            /movies                /mnt/user/Movies/
            /config                /mnt/user/appdata/radarr

sabnzbd     /downloads             /mnt/user/downloads/
            /incomplete-downloads  /mnt/user/downloads/incomplete/
            /config                /mnt/user/appdata/sabnzbd

sonarr      /dev/rtc               /dev/rtc
            /tv                    /mnt/user/TV/
            /downloads             /mnt/user/downloads/
            /config                /mnt/user/appdata/sonarr

 

Sonarr error:
2023-09-15 02:11:24.8|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /config/Downloads/complete/tv/my-show-here. Ensure the path exists and the user running Sonarr has the correct permissions to access this file/folder

 

Radarr error:

Remote download client sabnzbd+ places downloads in /config/Downloads/complete/movies but this directory does not appear to exist. Likely missing or incorrect remote path mapping.

 

From other error logs, I find it very odd that log has /config/ prior to the /downloads container volume. I'm not seeing this in other "import error" help requests, so I believe it to be my root cause. 

 

 

Solved by blitzvergnugen

  • Author
  • Solution

Ok, managed to figure it out. sabnzbd was placing things in the wrong location. Apparently I had gone non-standard in my old configuration and that did not transfer over from my last configuration. A careful reading of https://trash-guides.info/Radarr/Radarr-remote-path-mapping/ helped me find the issue. It was confusing as the the settings were only off by a couple characters.

 

In sabnzbd>Folders

Setting                        Good                     Bad
"Temporary Download Folder"    /downloads/incomplete    Downloads/incomplete
"Completed Download Folder"    /downloads/complete      Downloads/complete

Insidiously close.

 

One thing I did learn is that this was easier to verify from Radarr. It gives a warning in the Radarr>System>Health Check if the completed downloads folder does not exist. I was able to play around and run the Radarr>Tasks>Health Check to see if it had resolved. Once I finally got that, the whole pipeline started working properly.

 

Unfortunately, I was unable to get things through the remaining steps of the Sonarr pipeline. Sonarr had initiated the download and cached the message from sabnzbd (with the incorrect download placement location). I had to manually move things over and the Sonarr was able to detect and rename them. Did lose "quality" metadata by doing it that way.

 

Hope this helps someone in the future.

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