Almost Entire TV Show Library Disappeared

[jiyang1018]

My scheduled parity check started on 18th of every month, which was yesterday this month. My deluge chrome extension kept reporting wrong password. I verified password multiple time, changed it multiple time, but deluge would not work. I removed deluge and the config file, reinstalled, and it worked. Then my jackett kept asking for admin password, which I never set. After consulting google, reddit and forum here, I had to remove the docker and the config file, and reinstall, and it started working. I added indexers in radarr, everything worked, but sonarr wouldn't. I remembered I was on very low upload ratio from a tracker and wanted to start seeding since I got deluge working again. 

Here is when things started going south. In deluge "complete" and "incomplete" folders, there was nothing except my openvpn files. I wanted to copy the tv shows I got from that tracker over and start seeding, then I realized there is almost nothing in my TV library. Movie library seems to be intact. While waiting until parity check finished just now, I tried every method I know to check files, and I got the same result; it's almost empty. Krusader, filerun, brows my drives under UNRAID\main.

I do not how they disappeared. What log files should I include so someone can help me to find out how it happened. If there is a way to recover them, great. If not, at least I can find out how it happened and prevent similar things from happening again.

 

Thanks in advance.

Edited September 19 by jiyang1018

[jiyang1018]

bump

[itimpi]

You are likely to get better informed feedback if you attach your system’s diagnostics zip file to your next post in this thread.

[jiyang1018]

3 hours ago, itimpi said:

You are likely to get better informed feedback if you attach your system’s diagnostics zip file to your next post in this thread.

attached.

realserver-diagnostics-20230920-1332.zip

[Squid]

What was the name of the share?  (Diagnostics are anonymized so we can't really tell).  But almost without fail loss of data is result of user error.  (Inadvertently deleting the share contents or telling Sonarr to delete the contents)

[trurl]

Did these files exist before you started having these docker problems?

 

Or did you download them with the dockers after reconfiguring them and now you can't find them?

[trurl]

Since you've almost filled a 40G docker.img, I wonder if the downloads went there instead of to mapped host storage.

[jiyang1018]

22 hours ago, Squid said:

What was the name of the share?  (Diagnostics are anonymized so we can't really tell).  But almost without fail loss of data is result of user error.  (Inadvertently deleting the share contents or telling Sonarr to delete the contents)

[Entertainment]

I have music, movies and TV shows under it, but only the TV folder is affected.

 

[Downloads]

Only files created by deluge were gone. My VPN config files I copied in Krusader are still there.

Edited September 21 by jiyang1018

[jiyang1018]

20 hours ago, trurl said:

Did these files exist before you started having these docker problems?

 

Or did you download them with the dockers after reconfiguring them and now you can't find them?

I have had most of these files for years. It's a long time collection. The [completed] folder for deluge was definitely working the day before because I checked my upload status to keep a certain seeding ratio.

 

20 hours ago, trurl said:

Since you've almost filled a 40G docker.img, I wonder if the downloads went there instead of to mapped host storage.

I also checked mover. Missing files will be in the TB range. They can't be in docker.img.

[jiyang1018]

Any hope in finding the reason or recovering the data?

[Kilrah]

Didn't Deluge have some issue recently with malware plugins that'd allow access to "hackers" who would delete stuff? If it's constrained to the folders deluge has access to that could be a plausible explanation.

[jiyang1018]

2 hours ago, Kilrah said:

Didn't Deluge have some issue recently with malware plugins that'd allow access to "hackers" who would delete stuff? If it's constrained to the folders deluge has access to that could be a plausible explanation.

My deluge docker does not have access to [Entertainment] share. Deluge was definitely having some issues, and that could be why [Complete] and [Incomplete] folders were emptied, mostly.

[jiyang1018]

Someone got to my Sonarr, and deleted my entire library this time. Also changed my password in deluge. What log will have a record of these actions? Thanks.

[jiyang1018]

Soarr and Radarr have authentication now. But I already took everything down from the internet.