Can't connect to Unraid Connect

[theothermatt_b]

I've been trying out Unraid for almost a month and finally bought "Basic"

 

I tried to connect my server to Unraid Connect and it just sits at the "signing in" screen indefinitely.

I've tried it after rebooting and with multiple browsers, still no dice.

Anyone have any ideas?

 

unraid-diagnostics-20231101-0824.zip

Edited November 1, 2023 by theothermatt_b
Diagnostics attached

[theothermatt_b]

I just tried uninstalling and reinstalling the plugin, no dice.

[DougCube]

I am hitting the same problem. I then tried using Chrome incognito tabs to do the whole process like another user recommended, but that didn't work either. How long is this "performing actions" supposed to take, cuz I leave it for 10 mins and it's still not done. I think it's frozen. I can open up the Connect Dashboard on another tab and I know the the server is connected to the internet (it can check for updates).

 

I wish it would give a useful error message instead of spinning forever like this.

[theothermatt_b]

Yeah, I can see my server, except it says the last check in was September. The server is online right now, so that's obviously wrong.

 

I wish someone would pop in here with any sort of troubleshooting advice.

[pawelb]

Also has the same problem. Can't connect - hangs with the same performing action ;(

[pawelb]

ok solved the issue. It was becouse graphql cors was not allowed from domain. I added my serwer to dns as servername.lan and it doesn't work. Started via ip solve the issue.

[theothermatt_b]

THANK YOU.

 

I navigated to my local server via IP address instead of server name (192.168.1.xxx instead of unraid.home), and it worked instantly!!

[dlandon]

@ljm42 Can you take a look at this.

[dlandon]

We are aware of the issues here and are working on solutions.

[DougCube]

It started working for me today, after I stopped trying for a few days. I have no idea why. I even eventually got the whole Remote Access to work.

 

I suspect it had to do with using Incognito Chrome tabs but I might have did it on another computer in my LAN. Maybe something bad was cached in the browser, IDK. Using Incognito tabs on the same computer didn't work.

Edited November 8, 2023 by DougCube
add more info

[PassTheSalt]

when i connected via my tailscale ip address it wouldn't work, but if i connect via the lan address, it worked right away. seems like its having an issue getting through the vpn?

[troubledraider]

On 11/7/2023 at 9:29 AM, pawelb said:

ok solved the issue. It was becouse graphql cors was not allowed from domain. I added my serwer to dns as servername.lan and it doesn't work. Started via ip solve the issue.

This solved it for me, if you access the GUI with your ip address (192.168.x.xxx) instead of hostname (tower.local.domain.com) then it works. I am accessing my GUI with a revers proxy only accessible on the internal network.  

[K1LLA_KING_KING]

anyone have a solution for this? Seems like Unraid.net server is broken or uncontactable.. 
my post here: