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HBA not Detecting 2 New Drives

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Okay I just wanted to add 2 drives to my array and my server is complete for what I do and need for my family. I have a 9300-16i they would not show up after shutdown and installed. Well I did everything swapped the connectors thinking it was them nope, tried the connectors on other drives they come up so its not the break out cable, swapped power cables nope did the same test and they power cables work. Though they were DOA nope put them in my USB 3 external enclosure windows found both. There is no firmware updates for them they came with the latest. I even switch to my supermicro 8i just for the disks the 2 new ones don't even show up I just have 2 SSD's on the 16i. I have switched every port on both cards they all work. I am stumped. I plug them into the mother board they show up but not in the HBA.

 

They all have the latest IT mode software so I am at a cross roads of just getting a new 9400-16i 

 

storagebox-diagnostics-20231101-1239.zip

Edited by cltitus
typo

  • Community Expert

Make sure it not the 3.3v issue, google "WD 3.3v SATA pin"

  • Author

These are Seagate EXO 16TB would that still be an issue? 

  • Community Expert

Probably not, but it's easy to test, just use a molex to SATA adapter.

  • Author

Same issue. I am just going to RMA them and hopefully the new ones work

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