I have to start fresh with unraid due to a catastrophic failure of my boot medium. I did keep the key backed up, but not a whole flash drive backup (I aint that smert). I watched SpaceinvaderOne's video at least a dozen times, but things aren't matching up. I sign in on the popup window from the replace key button, and it says the "finish key replacement button" will appear and it doesn't appear. 

What do I need to do? 

I experienced a catastrophic failure with my boot drive. Luckily I had my key backed up. Unraid is giving me the GUID error, but I can't get a new key. I dunno what I am doing wrong.  I've reached out to Unraid directly via the support function and sent my old GUID and my New GUID, and I haven't heard back. 

Currently you need to have the Connect plugin installed for the automatic key replacement to work, assuming it's eligible, but support should get back to you in a few hours, also make sure you got the email reply confirming the ticket was created, if you didn't create a new one.

9 minutes ago, JorgeB said:

Currently you need to have the Connect plugin installed for the automatic key replacement to work, assuming it's eligible, but support should get back to you in a few hours, also make sure you got the email reply confirming the ticket was created, if you didn't create a new one.

I did not get an email saying a ticket was created. 

Create a new one, if you didn't get an email confirmation it means that for some reason no ticket was created, so you won't be getting a reply.

I finally got a automated response. I included my GUIDs in the initial email.