Hey,

my Unraid-Dashboard suddenly doesn't want to load. After logging in, the browser just keeps loading over and over.

Found nothing interesting in the logs in my eyes. The last uncommon thing, I changed, was adding a "Unassigned Drive" for Torrenting.

Dashboards from Dockers and all VMs are fine and up. The USB Stick is maybe 1 Year old and was brand new. So no idea what is causing this.

 

I attached the logs. Which I collected by running "diagnostics" and scp'd them over to my local machine.

I just hope, that someone can help me, thanks in advance! ❤️

 

 

dashboard:
 

unraid-1337-diagnostics-20240104-2111.zip

Have your cleared browser cache? If you have adblocker or anything that might interfere, whitelist your server.

 

Tried another browser? Browser from another computer?

 

Do you have an attached keyboard and monitor? Does GUI mode on the attached keyboard and monitor work?

40 minutes ago, trurl said:

Have your cleared browser cache? If you have adblocker or anything that might interfere, whitelist your server.

 

Tried another browser? Browser from another computer?

 

Do you have an attached keyboard and monitor? Does GUI mode on the attached keyboard and monitor work?

Different Browser, Incognito-Tab, accessing directly instead trough Reverse Proxy,...
Nothing changes the habit of the Dashboard

 

Setting up a monitor and a keyboard is not easy right now, might try this later.

 

I have the feeling that the dashboard is not fully down but just super slow. Sometimes I get the favicon or the logo at the top, most of the time it times out.
So no plain 404, just something weird going on.

 

Edit config/docker.cfg and domain.cfg on flash to disable Docker and VM Manager, then boot in SAFE mode.

Hey, just found time to test everything again.
The Dashboard was still not reachable, since I haven't rebooted since this post, since I had no time.

 

On 1/4/2024 at 11:13 PM, trurl said:

Edit config/docker.cfg and domain.cfg on flash to disable Docker and VM Manager, then boot in SAFE mode.

 

The weird thing is, that it takes some time, until it stops responding.
I am not sure, what I should expect, other than a working Dashboard.

 

 

20 minutes later:
Currently, I am uninstalling some unnecessary plugins, hoping, that this could fix the issue.

3 minutes ago, jakami99 said:

I am uninstalling some unnecessary plugins

If you boot in SAFE mode, no plugins will be loaded.

 

Did you disable Docker and VM Manager as I explained?

Currently, my Array isn't started, so both are stopped.
Is there a specific step I am supposed to check afterward?

Safemode is triggered via the boot option with a keyboard and a monitor, right? Is there any way to troubleshoot without this step?

 

I try to circumvent (as long as possible) to leave Docker and my VMs so long offline, as it takes for the Dashboard to become unresponsive,

 

 

1 minute ago, jakami99 said:

Safemode is triggered via the boot option with a keyboard and a monitor, right? Is there any way to troubleshoot without this step?

You can also reboot in SAFE mode by checking the box next to the REBOOT and SHUTDOWN buttons in Main - Array Operation.

 

You can also change the default boot mode in Main - Boot Device - Flash - Syslinux Configuration

Thanks so far! Thanks for your patience.

 

I disabled docker, Array is not on autostart and is not started, that is way I couldn't disable VMs.

I am rebooting into safe mode right now.

 

Rebooted into safemode

unraid-1337-diagnostics-20240108-0209.zip

Edited January 8, 20242 yr by jakami99
Attached Diagnostics

37 minutes ago, trurl said:

You can also reboot in SAFE mode by checking the box next to the REBOOT and SHUTDOWN buttons in Main - Array Operation.

 

You can also change the default boot mode in Main - Boot Device - Flash - Syslinux Configuration

Anything I can do, now that I am in safe mode?
Unsurprisingly the dashboard is working, it will take a while, until I know if this error still occurs.

As I mentioned it always takes some time for the Dashboard to become unresponsive.

Edited January 8, 20242 yr by jakami99
-

I will restart without safe mode now and just hope, it won't stop responding again...
Thanks tho

10 minutes ago, jakami99 said:

Unsurprisingly the dashboard is working, it will take a while, until I know if this error still occurs.

As I mentioned it always takes some time for the Dashboard to become unresponsive.

If it was working before, and nothing has changed with the software, then hardware has to be considered.

 

Have you done memtest lately?

1 minute ago, trurl said:

If it was working before, and nothing has changed with the software, then hardware has to be considered.

 

Have you done memtest lately?

I have really no idea what is going on, but I want to disagree.
There were no steps that can lead to a conclusion, that this was not the software.

 

I got multibit ECC, which is pretty new. But memtest could be a step for the future, if this issue consists.
Will take a look at the nginx logs, when this is happening again. Since the login site was working perfectly, but the /Main dashboard wasn't, it might be a plugin, that tries to load.
 

On 1/4/2024 at 3:26 PM, jakami99 said:

Unraid-Dashboard suddenly doesn't want to load

I understood this to mean that everything was working fine earlier and you didn't make any software changes.

11 minutes ago, trurl said:

... you didn't make any software changes.

 

2 hours ago, jakami99 said:

Currently, I am uninstalling some unnecessary plugins

 

Sadly it's happening again, login site perfectly works, but logging in or having a valid cookie leads to infinte loading and no HTTP answer to the GET.

 

In "/var/log/nginx/" is only an "error.log". I hope the diagnostics include the non-error nginx logs.

 

unraid-1337-diagnostics-20240109-2033.zip

Netdata looks pretty okay, the only warnings are the following. I am not sure if this is just a symptom, or the root cause.

 

Either the cause or maybe a symptom of the issue.

Edited January 10, 20242 yr by jakami99

48 hours later and again... Don't get past logging in.

I really have no idea how to troubleshot this. Keeping the server in safemode for hours is complicated and if it doesn't happen, there is no way for me how to tell which the cause is. Are there any debug modes for the internal webserver of unraid? Anything I could test with tools like curl?

Are there any extended logs for nginx, other then the error.log in /var/logs/nginx?

 

Could a reinstall in the usb help?

Don't know if anything here will help with troubleshooting or not:

https://docs.unraid.net/unraid-os/manual/troubleshooting/#boot-issues

https://docs.unraid.net/unraid-os/manual/security/secure-webgui-ssl/

 

15 minutes ago, jakami99 said:

Could a reinstall in the usb help?

Maybe

On 1/12/2024 at 2:28 AM, trurl said:

Don't know if anything here will help with troubleshooting or not:

https://docs.unraid.net/unraid-os/manual/troubleshooting/#boot-issues

https://docs.unraid.net/unraid-os/manual/security/secure-webgui-ssl/

 

Maybe

 

Thanks, I took a look at the provided links. Sadly, nothing related to my issue.

The whole troubleshooting guide had nothing about the webserver in general.

 

And for the second resource:
I am directly accessing Unraid via the clear IP without SSL over the internal network and/or over the Nginx Reverse Proxy, which was never an issue before.

 

Will still take a look at it and hope to get more info here.
Are there troubleshooting steps for the web server I may ask?
 

Is this an issue that might be related to my current issue?:

Jan 14 23:03:01 UNRAID-1337 root: Fix Common Problems: Warning: Docker application qbittorrent has volumes being passed that are mounted by Unassigned Devices, but they are not mounted with the slave option

14 hours ago, jakami99 said:

Is this an issue that might be related to my current issue?:

Jan 14 23:03:01 UNRAID-1337 root: Fix Common Problems: Warning: Docker application qbittorrent has volumes being passed that are mounted by Unassigned Devices, but they are not mounted with the slave option

This just means qbittorrent might not ba able to access the Unassigned Device.

On 1/15/2024 at 2:02 PM, trurl said:

This just means qbittorrent might not ba able to access the Unassigned Device.

Okay, thanks.

After I edited the unassigned device to "slave option" I had no "unresponsive dashboard" anymore, funny enough this issue started about the same time I started using an old drive for torrenting since I don't need parity on these files and don't want my good drives to be occupied 24/7. Especially because torrenting leads to bad latency, since it needs lots and lots of small file parts.

 

Thanks so far, even tho there was nothing specifically that helped
If this issue occurs again, I will kindly say so.

 

 

Cheers!

I'm experiencing the same issue. I think it might be that unraid has some issue with websockets which over time slowly leads to this occuring (could be wrong but just a suspicion).