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Error SMART Status command failed


ragingfool

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Just moved a Hitachi Deskstar 7K2000 2TB over to my new build and when I go to preclear I get the following. I have the latest version of the preclear script. Advice please?

 

Firmware Version: JKAOA20N

User Capacity:    2,000,398,934,016 bytes

Device is:        In smartctl database [for details use: -P show]

ATA Version is:  8

ATA Standard is:  ATA-8-ACS revision 4

Local Time is:    Tue Oct 11 21:28:56 2011 BST

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

 

Error SMART Status command failed

Please get assistance from http://smartmontools.sourceforge.net/

Register values returned from SMART Status command are:

ST =0x50

ERR=0x00

NS =0x20

SC =0xc0

CL =0x7f

CH =0xe0

SEL=0x40

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.$

Do you wish to continue?

 

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Just moved a Hitachi Deskstar 7K2000 2TB over to my new build and when I go to preclear I get the following. I have the latest version of the preclear script. Advice please?

 

Firmware Version: JKAOA20N

User Capacity:    2,000,398,934,016 bytes

Device is:        In smartctl database [for details use: -P show]

ATA Version is:   8

ATA Standard is:  ATA-8-ACS revision 4

Local Time is:    Tue Oct 11 21:28:56 2011 BST

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

 

Error SMART Status command failed

Please get assistance from http://smartmontools.sourceforge.net/

Register values returned from SMART Status command are:

ST =0x50

ERR=0x00

NS =0x20

SC =0xc0

CL =0x7f

CH =0xe0

SEL=0x40

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.$

Do you wish to continue?

 

Typically, it indicates the drive is not working properly.  You might try re-seating the connectors.
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  • 2 months later...

I've got the same issue.   I've just installed a Seagate ST2000DL003 drive ( I tore out of an external case ).  I had run it a few weeks, doing some of the "Long" tests built in to SeaTools to make sure the drive performed ok.   If it could survive in the tight, airless enclosure it was installed in, I figure it would be happier being in my server with multiple fans cooling it.

 

I installed it in the server today, it came up in UnMenu per below:

 

Drive Partitions - Not In Protected Array

Device Model/Serial Mounted File System Temp Size Used %Used Free

/dev/sdf scsi-SATA_ST2000DL003-9VT_6YD0RJH7 23°C 2.00T

/dev/sdf1 scsi-SATA_ST2000DL003-9VT_6YD0RJH7 ntfs 24°C

 

This is my second Advanced Format Drive to install (the first one installed and is running as my parity drive, without issue) on UnRaid 4.7.

 

I followed this sequence for activating PreClear:

1.  installpkg /boot/packages/cxxlibs-6.0.8-i486-4.tgz

2.  cd /boot

3.  preclear_disk.sh -A /dev/sdf

 

And, get this response:

 

Serial Number:    6YD0RJH7

Firmware Version: CC98

User Capacity:    2,000,398,934,016 bytes

Device is:        Not in smartctl database [for details use: -P showall]

ATA Version is:   8

ATA Standard is:  ATA-8-ACS revision 4

Local Time is:    Fri Dec 30 17:35:11 2011 EST

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

 

Error SMART Status command failed

Please get assistance from http://smartmontools.sourceforge.net/

Register values returned from SMART Status command are:

ST =0x50

ERR=0x00

NS =0x00

SC =0x46

CL =0x74

CH =0xe0

SEL=0xe0

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.$

Do you wish to continue?

(Answer Yes to continue. Capital 'Y', lower case 'es'):

 

EDIT:  I updated to preclear 1.13 (I had 1.11) and the error has disappeared.  Not sure if its coincidence or not, but I will run a few preclears nonetheless.

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