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6.12.6 Update, Now I do not have an IP address

Featured Replies

Good Afternoon,

 

My machine has been working fine up until I just updated the other day. I am now unable to get access to Web GUI and when I plug the box into a monitor I get IPV4 address: not set and same for IPV6. Any reason this would happen? And any thoughts on how to solve it. Thanks,

Solved by JorgeB

From the locally attached monitor / keyboard can you enter in at a command prompt

diagnostics

It'll get saved onto the flash drive in the /logs folder.

 

Then powerdown 

powerdown

and from another computer you can move the contents of /previous into the root of the flash drive and power everything back on and you'll be back running

  • Author
On 1/7/2024 at 3:22 PM, Squid said:

From the locally attached monitor / keyboard can you enter in at a command prompt

diagnostics

It'll get saved onto the flash drive in the /logs folder.

 

Then powerdown 

powerdown

and from another computer you can move the contents of /previous into the root of the flash drive and power everything back on and you'll be back running

 

I type diagnostics and it has been showing like it is running for almost a full day now. Any suggestions? Thanks!

  • Community Expert
  • Solution

If you are using a board with a Realtek 2.5 GbE NIC make sure you are not using jumbo frames, or you can have that issue, if you are, you can edit /config/network.cfg on the flash drive and remove the MTU=9000 line and reboot.

  • Author

I will have to check that out! It is a newer board and has 2.5gbe so ill give it a try! Thanks!!!

 

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