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Random crashes 6.12.6 (needs power cycle to get back to work)

Featured Replies

Hi everyone,

 

Since November, I'm having troubles with my Unraid server.

 

Firstly, the setup :

- CPU: Ryzen 7 1700

- RAM : 8Go (moving to 16 ASAP)

- cache drive : 120Go NVME SSD

- Array : 5x4To

 

Hosting various Docker :

- Nginx Proxy Manager

- Jdownloader2

- DuckDns

- CustomVMIcons

- MariaDB

- Nextcloud

- Plex

 

And 2 VM :

- Home Assistant

- Ubuntu server headless (running once a week executing a backup script to a remote unraid server)

 

My problem is the following :

 

My server crashes randomly from once a week to every hour... And once crashed, I have no access anymore to it. Neither with WebUI or SSH... Most of the time, we find out it crashed because it happens while we're watching some movies in the living room.

All I can do is a power-cycle and it seems to "erase" all the logs as long as I can't see these within the icon on top right of webui. I managed to set up every recommandation listed on this forum and the Unraid 6.12.x release notes. (ipvlan on docker, fix common problem plugin, parity check scheduling)

 

Is there anything I'm missing here to point the cause of those crashes ? (Diagnostic file is attached to this post)

 

Thanks.

 

PS: Sorry for the syntax, I'm french and not an english expert :)

nasmontsuzain-diagnostics-20240108-1136.zip

  • Author
23 minutes ago, JorgeB said:

I know, I made a mistake by chosing AMD hardware but what I don't get is why should this happen now as far as my server is 3 or 4 years old and didn't have any problem before november 23...

 

By the way, I will mount a GPU, plug a screen and check bios version/config.

 

My parent's server (remote backup) is having same trouble (less frequently) and runs on intel i3 6th gen.

  • Community Expert
18 minutes ago, TheDej said:

I made a mistake by chosing AMD hardware

Not necessarily, many users use them, but those changes can help, even if they were not needed before.

  • Author
1 minute ago, JorgeB said:

Not necessarily, many users use them, but those changes can help, even if they were not needed before.

I will try it ASAP and give a feedback here after a few day. 

 

In extend of my primary question, why can't I see the log from before the forced shutdown ? (webGUI : tools -> system logs)

  • Author
19 hours ago, JorgeB said:

You need to enable the syslog server for that.

It's enabled. (See screenshot below) but the syslog folder remains empty.

syslog_unraid.png

  • Community Expert
43 minutes ago, TheDej said:

It's enabled. (See screenshot below) but the syslog folder remains empty.

syslog_unraid.png

The settings you have mean it is only listening for other servers.   As mentioned in the syslog server link you need to set one of the last two entries to get the server to record its own entries.   

 

The mirror to flash option is the easiest to set up, but if you are worried about excessive wear on the flash drive you can put your server's address into the remote server field.

  • Author
33 minutes ago, itimpi said:

The settings you have mean it is only listening for other servers.   As mentioned in the syslog server link you need to set one of the last two entries to get the server to record its own entries.   

 

The mirror to flash option is the easiest to set up, but if you are worried about excessive wear on the flash drive you can put your server's address into the remote server field.

Ok, got it ! Thank you

  • 2 weeks later...
  • Author

Update today on my random crashes.

 

They do not seem to come with any C-STATE error but the oom-killer. When I'm watching a movie, plex is maxing out my RAM (8GB DDR4). I tried to add an option the Plex docker container to limit the max memory to 2 or 3GB but then it is buffering really often. Reading some online forums/reddit about plex shows that 4GB should be the minimum in my use case.

 

I'm planning to add 16GB to my 8GB to finally get 24GB or RAM.

 

I'm looking for a second NVME SSD to leave plex transcoding temp files on a this drive with the maximum writing speed. As long as I'm not paying anything for this SSD it should be a pretty fair upgrade isn't it ?

 

Before upgrading the hardware, is there any way to tell the oom-killer to kill some other docker container before Plex or my Home Assistant VM ?

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