Hello Unraid Community,

 

I'm experiencing an issue with the USB 3.0 ports on my Gigabyte X670 AORUS ELITE AX motherboard and seeking your expertise. The ports in question are the two USB 3.0 ports located at the back, just below the USB 2.0 ports closest to the exhaust fan. This issue has led to intermittent disconnections of connected devices, affecting only the USB 3.0 ports currently, although I've noticed similar behavior with the USB 2.0 ports in the past. This is indeed a new build that has suffered from this issue since day one. (About 4 months ago)

 

System Details:

• Motherboard: Gigabyte X670 AORUS ELITE AX, BIOS Version F22b (Dated 02/06/2024)
• CPU: AMD Ryzen 9 7950X 16-Core @ 4500 MHz
• RAM: Corsair Dual Channel 64 GiB DDR5
• OS: Unraid 6.12.8, Kernel Linux 6.1.74-Unraid x86_64
• Others: C-States Enabled, HVM Enabled, IOMMU Enabled, Network: bond0 fault-tolerance (active-backup), MTU 1500

 

Troubleshooting Steps Taken:

1. Isolated Devices: Disconnected USB devices one at a time to identify if any particular device was causing the issue. The problem persisted, eliminating device-specific faults.
2. BIOS Update: Updated the BIOS to the latest version (F22b). However, it's worth noting that the F22b version does not introduce any changes from the F22 version, as confirmed by Gigabyte.

 

The persistent nature of this issue across different types of USB ports suggests a more systemic problem, possibly related to the motherboard's USB controller or its interaction with Unraid.

 

I'm attaching my diagnostics file for a more detailed analysis but would appreciate any insights or recommendations from the community. Could this be a known issue with a potential workaround, or are there any settings within Unraid or the BIOS that I might have overlooked?

Thank you in advance for your help and support.

jasmasiserver-diagnostics-20240329-0022.zip

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