Invalid, missing or expired registration key

[SirDigby]

I'm unable to start my array following an unplanned power outage this morning. I see the message "Invalid, missing or expired registration key."

 

I ran dskchk on the boot drive and found no errors. I plugged the boot drive into my PC and saw both Lifetime.key and Trial.key. I deleted Trial.key and am still seeing the same issue. I also tried booting into safe mode without success. I do not have a backup of the boot drive.

 

Any ideas?

bignasty-diagnostics-20240404-1118.zip

[JorgeB]

Key is being detected:

Apr  4 11:01:34 bigNASty emhttpd: Lifetime key detected, GUID: 0..1 FILE: /boot/config/Lifetime.key

 

Can you start the array? Also check Tools - Registration and see if the registration info appears correctly there.

[SirDigby]

@JorgeB I cannot start the array as the start button is inactive. Also the registration page looks good. Below are some screenshots of what I see.

 

https://imgur.com/a/750yvfY

[JorgeB]

That's strange, suggest you contact support so they can send you a new copy of the key, in case it's damaged, but not sure how some parts work and others don't.

[ljm42]

Unraid 6.12.8 does not have proper support for Lifetime keys. Please upgrade to Unraid 6.12.10

[SirDigby]

That fixed it! Thank you!

[kingofgugu]

going to try it, too 

tried - and not working for me 

Edited April 5 by kingofgugu

[JorgeB]

26 minutes ago, kingofgugu said:

tried - and not working for me 

It may be a different issue, recommend posting the diagnostics.