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Dashboard dont load HTTP Error 500 after updated to 6.12.9

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Dear All,

 

Ive updated to unraid version 6.12.9 from 6.12.8 a few days ago and everything works after update. But today i try to access the webui after i keyin the root and password i got HTTP Error 500.

I try to do a Unraid Connect remote also after keyin root and password i got a black screen only.

What should i do from here?

Seems my dockers are running fine as my plex and other docker are all accessible just Unraid Dashboard are not accessible only.

 

image.thumb.png.9191d30f5f00d35d32210cb6dd946086.png

image.thumb.png.195757fc5424fb5ca238b49a5506154d.png

ts-p500-diagnostics-20240406-2257.zip syslog

Edited by feins
upload diagnostic

Solved by JorgeB

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  • Community Expert

Looks like a certificate problem:

 

Apr  6 22:49:44 TS-P500 nginx: 2024/04/06 22:49:44 [error] 31577#31577: recv() failed (111: Connection refused) while requesting certificate status, responder: r3.o.lencr.org, peer: 202.188.238.139:80, certificate: "/boot/config/ssl/certs/certificate_bundle.pem"

 

Try disabling SSL by typing in the CLI

use_ssl no

 

  • Author
2 hours ago, JorgeB said:

Looks like a certificate problem:

 

Apr  6 22:49:44 TS-P500 nginx: 2024/04/06 22:49:44 [error] 31577#31577: recv() failed (111: Connection refused) while requesting certificate status, responder: r3.o.lencr.org, peer: 202.188.238.139:80, certificate: "/boot/config/ssl/certs/certificate_bundle.pem"

 

Try disabling SSL by typing in the CLI

use_ssl no

 

I've rebooted the server while copying the log and diagnostic and its working now. Will it happen again or should i disable SSL? 

  • Community Expert
  • Solution

I would leave it for now, if it happens again try disabling it.

  • 3 weeks later...
  • Author
On 4/7/2024 at 3:57 PM, JorgeB said:

Looks like a certificate problem:

 

Apr  6 22:49:44 TS-P500 nginx: 2024/04/06 22:49:44 [error] 31577#31577: recv() failed (111: Connection refused) while requesting certificate status, responder: r3.o.lencr.org, peer: 202.188.238.139:80, certificate: "/boot/config/ssl/certs/certificate_bundle.pem"

 

Try disabling SSL by typing in the CLI

use_ssl no

 

It happen again and now I've disable SSL as you recommend.

  • 4 months later...
  • Author

Dear @JorgeB

 

Today the issue happen again after i upgrade to unraid 6.12.13 yesterday.

I still can SSH into the server but my web access gives error HTTP:500

I didnt issue a reboot command yet. 

How do i get the log to my flash drive so i can upload for you to look into it?

 

image.thumb.png.b550b8df2d7e3e5c4c3f5fd3d80b599c.png

  • Author
2 hours ago, JorgeB said:

Please post the diagnostics.

How can i generate a diagnostic using SSH? i cant login using the WebGUI.

  • Community Expert

I don't see anything in the log that would explain that, do you know the approximate time the issue started?

  • Author
22 hours ago, JorgeB said:

I don't see anything in the log that would explain that, do you know the approximate time the issue started?

Between 6pm-7pm yesterday.

  • Community Expert

Nothing that I can see, one thing you can try is to boot the server in safe mode with all docker containers/VMs disabled and see if it still happens, if it doesn't start turning on the other services one by one. 

  • Author
17 hours ago, JorgeB said:

Nothing that I can see, one thing you can try is to boot the server in safe mode with all docker containers/VMs disabled and see if it still happens, if it doesn't start turning on the other services one by one. 

Each time i only reboot the server and thing are back to normal. But i dont know when it will reoccur again. There is no clue not SMTP notification nothing.

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