I followed the instructions from https://docs.unraid.net/unraid-os/manual/changing-the-flash-device/#:~:text=Install Unraid to a new,on the Tools > Registration page. and I get an Error when I attempt to 'Replace Key'

 

Here is the Error;

Error: {"message":"Request failed with status code 403","data":{"error":"KeyFile is not registered with Lime Technology - please contact support and provide your Keyfile."}}

 

I've contacted support but after I did it said I should post in the Forum to... "Receive Help Faster". So here I am, despite me thinking that I will have to wait for support either way.

4 hours ago, Thunderhead said:

I followed the instructions from https://docs.unraid.net/unraid-os/manual/changing-the-flash-device/#:~:text=Install Unraid to a new,on the Tools > Registration page. and I get an Error when I attempt to 'Replace Key'

 

Here is the Error;

Error: {"message":"Request failed with status code 403","data":{"error":"KeyFile is not registered with Lime Technology - please contact support and provide your Keyfile."}}

 

I've contacted support but after I did it said I should post in the Forum to... "Receive Help Faster". So here I am, despite me thinking that I will have to wait for support either way.

The forum can only help with technical issues - not with key/licence ones.

 

When you attempted to contact support did you get an automated acknowledgement?   If not then the request may not have got through and you should try again via the contact support form.

On 4/9/2024 at 1:59 AM, itimpi said:

The forum can only help with technical issues - not with key/licence ones.

 

When you attempted to contact support did you get an automated acknowledgement?   If not then the request may not have got through and you should try again via the contact support form.

 

Yes. Twice now.