Johnm Posted December 1, 2011 Posted December 1, 2011 If i am reading this email I received from samsung correctly.. As of Dec 5th 2011, Samsung RMA's cease. As of Dec 10th 2011, Seagate starts RMA of samsung drives.. That's a shame. i really liked the newer Samsung products and really hated the newer seagate products. (the same goes for Hitachi to WD.. ) Customer Notice 30. Nov 2011 Samsung Electronics had made a contract with Seagate on M&A of HDD division into Seagate on Apr.19.2011,and the relevant process is under way. The M&A will be finished by December 2011. And please be informed of the transfer of the HDD warranty service as follows. The warranty service of the HDD that Samsung have sold will be transferred to Seagate Technology after M&A is completed. Please refer to the attachment 1 for the warranty service details. And the exact date of M&A completion will be noticed later. Freeze Zone will be in operation for smooth transfer to Seagate, and the operation plan is as follows. * Freeze Zone: Time for business transfer with all service work stopped. ( Free Zone : D-7 ~ D-day @ 8.December.2011 ~ 19.December.2011) Above schedule is base on Korea standard time and working day 1. RMA No Issue is stopped on D-10 (5.December.2011) -. Seagate will resume RMA No Issue after deal closing. 2. If RMA No is issued before D-10(5.December.2011), RMA products should arrive at service center within 3 days. 3. The RMA products which arrive at service center in Freeze Zone or later will be received by Seagate Technology. 4. Seagate will provide the warranty service after M&A completion. Samsung Electronics will provide the best support to prevent the customer inconvenience through close collaboration with Seagate Technology. SAMSUNG Electronics CO., LTD. Semiconductor Business, Storage System Division, Quality Team Q n A 1. Is the warranty period maintained for the products which were purchased before M&A completion ? Yes, the original warranty period is succeeded. 2. How is the warranty policy changed for the products purchased after M&A ? The warranty policy of Seagate Technology will be applied. 3. Where is the contact information for service center after M&A ? Please refer to the attachment 1. You may ask questions to Seagate service center after M&A. 4. How is the warranty process after M&A completion for the products purchased before M&A ? It will be processed under the policy of Seagate Technology. Please refer to www.seagate.com to contact Seagate service center. < Attachment 1 > * Web Site US English (as above): http://www.seagate.com/www/en-us/about/contact_us/ Latin America Spanish: http://www.seagate.com/www/es-la/about/contact_us/ Brazil (Portuguese): http://www.seagate.com/www/pt-br/about/contact_us/ EMEA Spanish: http://www.seagate.com/www/es-es/about/contact_us/ EMEA French: http://www.seagate.com/www/fr-fr/about/contact_us/ EMEA German: http://www.seagate.com/www/de-de/about/contact_us/ EMEA UK English: http://www.seagate.com/www/en-gb/about/contact_us/ APJ English: http://www.seagate.com/www/en-us/about/contact_us/ APJ Chinese: http://www.seagate.com/www/zh-cn/about/contact_us/ APJ Japanese: http://www.seagate.com/www/ja-jp/about/contact_us/ APJ Korean: http://www.seagate.com/www/ko-kr/about/contact_us/ * Contact Center Americas: 1.800.SEAGATE United States of America Canada Latin America Mexico 0.800.891.5814 Brazil EMEA: 00.800.4732.4283 Belgium Denmark France Germany Ireland Italy Netherlands Norway Poland Spain Sweden Switzerland United Kingdom 1.405.324.4714 Europe Middle East Africa APAC: 1.800.14.7201 Australia 4008.87879 China 800.90.0474 Hong Kong 1.800.440.1392 India 000.800.440.1392 001.803.657.090 Indonesia 120.99328 Japan 007.98.441.2491 South Korea 1.800.80.2335 Malaysia 0.800.443988 New Zealand 1.800.14410356 Philippines 800.110.1150 Singapore 800666910/ Taiwan 26564852612 001.800.11.0032165 Thailand 1.201.0288+888.268.3308 Vietnam
Zuhkov Posted December 1, 2011 Posted December 1, 2011 Well, that's certainly unfortunate. I agree wholeheartedly on your views of Samsung over Seagate and Hitachi over WD. I love love all my Samsung drives, but my feelings for my Seagate drives rarely rise above mild unease. Thanks for the heads-up.
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