April 30, 20242 yr Hi folks, I transferred my flash to a more reliable USB stick, and on reboot received the error message that my GUID does not match the trial. I have now purchased a subscription, and although I received the order confirmation my new key was not sent in a separate email as stated. I have my old GUID and my new one, I've attempted replacing the key but am getting the error code: Error: {"message":"Request failed with status code 403","data":{"error":"KeyFile is not registered with Lime Technology - please contact support and provide your Keyfile."}} I also get a server 500 error on the Unraid site when I try to view my order or licence key. Can anybody help me obtain this? I have my order number, old and new GUID. It just seems that none of the automated processes work and haven't received the new key via email. Thanks!
April 30, 20242 yr Author Just to add to this - running v6.12.10 - screeshots of error messages attached
April 30, 20242 yr Author 3 minutes ago, trurl said: Contact support Have done, no response as of yet. Hoping to get my arrays back up ASAP
May 1, 20242 yr Author Just bumping this, do Unraid support have an average response time for such issues? Having paid for a licence to have an offline server isn't a great start
May 1, 20242 yr Community Expert Check your Trash/SPAM folder for the E-mail account you used. Try a different E-mail account. (There was another person recently who had this approach work...) You should get an automated reply if nothing else...
May 1, 20242 yr Community Expert 31 minutes ago, sebguy said: do Unraid support have an average response time for such issues? They quote something like a maximum of 2 working days, but in practice something like 2-3 hours seems not atypical.
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