Key not received via email

[sebguy]

Hi folks,

 

I transferred my flash to a more reliable USB stick, and on reboot received the error message that my GUID does not match the trial.

 

I have now purchased a subscription, and although I received the order confirmation my new key was not sent in a separate email as stated.

I have my old GUID and my new one, I've attempted replacing the key but am getting the error code:

 

Error: {"message":"Request failed with status code 403","data":{"error":"KeyFile is not registered with Lime Technology - please contact support and provide your Keyfile."}}

 

I also get a server 500 error on the Unraid site when I try to view my order or licence key.

 

Can anybody help me obtain this? I have my order number, old and new GUID. It just seems that none of the automated processes work and haven't received the new key via email.

 

Thanks!

[trurl]

Contact support 

[sebguy]

Just to add to this - running v6.12.10 - screeshots of error messages attached

[sebguy]

3 minutes ago, trurl said:

Contact support 

Have done, no response as of yet. Hoping to get my arrays back up ASAP

[sebguy]

Just bumping this, do Unraid support have an average response time for such issues? Having paid for a licence to have an offline server isn't a great start

[Frank1940]

Check your Trash/SPAM folder for the E-mail account you used. 

 

Try a different E-mail account.  (There was another person recently who had this approach work...)

 

You should get an automated reply if nothing else...

[itimpi]

31 minutes ago, sebguy said:

do Unraid support have an average response time for such issues?

They quote something like a maximum of 2 working days, but in practice something like 2-3 hours seems not atypical.