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[6.12.10] The errors just keep building. Did two disks fail simultaneously or am I missing something?

Featured Replies

I've attached the diagnostics

 

I moved states and have had some significant issues with all of my hardware since. The NAS was running just fine for about 15 days when suddenly I got the following email:

Event: Unraid Disk 4 error
Subject: Alert [HIGHCOUNCIL] - Disk 4 in error state (disk dsbl)
Description: WDC_WD160EDGZ-11B2DA0_2CJW32SN (sde)
Importance: alert

 One day later Disk 4 has gone fully offline with this message:

Event: Unraid Disk 4 SMART health [199]
Subject: Warning [HIGHCOUNCIL] - udma crc error count is 12887
Description: WDC_WD160EDGZ-11B2DA0_2CJW32SN (sde)
Importance: warning

I tried to reconstruct (hoping it was not too far gone and that instead some sort bit flipping occurred during the move (I'm not a scientist), then all the others disks started yelling at me:

Event: Unraid array errors
Subject: Warning [HIGHCOUNCIL] - array has errors
Description: Array has 3 disks with read errors
Importance: warning

Disk 2 - TOSHIBA_MG09ACA18TE_6250A2W1FG0H (sdd) (errors 1182331)
Disk 5 - WDC_WD140EDGZ-11B1PA0_9MH5YNGK (sdc) (errors 1098564)
Disk 6 - WDC_WD120EDBZ-11B1HA0_5QH1ZA9F (sdb) (errors 1141679)

Then a moment later it seemed fine

Event: Unraid array errors
Subject: Notice [HIGHCOUNCIL] - array turned good
Description: Array has 0 disks with read errors
Importance: normal

But that was obviously a false positive because it quickly turned back around:

Event: Unraid Disk 4 SMART health [199]
Subject: Warning [HIGHCOUNCIL] - udma crc error count is 13091
Description: WDC_WD160EDGZ-11B2DA0_2CJW32SN (sde)
Importance: warning

 

 

I decided to replace Disk 4 since it was the first to cry wolf, but I'm not sure that was the actual problem because here we are again:

7/9/24
Event: Unraid Disk 4 message
Subject: Notice [HIGHCOUNCIL] - Disk 4,  is being reconstructed and is available for normal operation
Description: ST18000NM003D-3DL103_ZVT9WMG5 (sde)
Importance: normal

7/11/24
Event: Unraid Disk 4 error
Subject: Alert [HIGHCOUNCIL] - Disk 4 in error state (disk dsbl)
Description: ST18000NM003D-3DL103_ZVT9WMG5 (sde)
Importance: alert

Event: Unraid array errors
Subject: Warning [HIGHCOUNCIL] - array has errors
Description: Array has 4 disks with read errors
Importance: warning

Disk 2 - TOSHIBA_MG09ACA18TE_6250A2W1FG0H (sdd) (errors 7245)
Disk 4 - ST18000NM003D-3DL103_ZVT9WMG5 (sde) (errors 1040)
Disk 5 - WDC_WD140EDGZ-11B1PA0_9MH5YNGK (sdb) (errors 1645)
Disk 6 - WDC_WD120EDBZ-11B1HA0_5QH1ZA9F (sdc) (errors 1227)

Is the cable for my HBA bad? Or did the TOSHIBA_MG09ACA18TE_6250A2W1FG0H go bad simultaneously with Disk 4 and cause problems? 

Right now it's completing a read-check on the 20 TB parity drive and moving at a rate of 29.5 MB/s (it raced up to 80% and has been moving at a snails pace since.)

 

highcouncil-diagnostics-20240711-1805.zip

Edited by MrSaiclops
Needed to add version number in title

Solved by MrSaiclops

  • MrSaiclops changed the title to [6.12.10] The errors just keep building. Did two disks fail simultaneously or am I missing something?
  • Community Expert

Problems at the same time with disks 2, 4, 5 and 6, they all dropped offline, so power/cable/controller are the main suspects.

  • Author
6 hours ago, JorgeB said:

Problems at the same time with disks 2, 4, 5 and 6, they all dropped offline, so power/cable/controller are the main suspects.

Okay, I've purchased a replacement to the cable which may have been damaged while I reconfigured components? It should arrive tomorrow.

The current status is an incredibly slow read-check  

Total size:	20 TB	
Elapsed time:	10 hours, 12 minutes	
Current position:	17.0 TB (84.8 %)	
Estimated speed:	15.0 MB/sec	
Estimated finish:	2 days, 8 hours, 27 minutes	
Read errors corrected:	216897320

Here's the output of a command I saw requested in another thread about slow read-checks:

root@HighCouncil:~# sar -dp 5 5
Error: File /etc/sensors.d/sensors.conf, line 9: Undeclared bus id referenced
Error: File /etc/sensors.d/sensors.conf, line 15: Undeclared bus id referenced
Error: File /etc/sensors.d/sensors.conf, line 17: Undeclared bus id referenced
sensors_init: Can't parse bus name
Linux 6.1.79-Unraid (HighCouncil)       07/12/2024      _x86_64_        (12 CPU)

07:22:11 AM       tps     rkB/s     wkB/s     dkB/s   areq-sz    aqu-sz     await     %util DEV
07:22:16 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop0
07:22:16 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop1
07:22:16 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop2
07:22:16 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sda
07:22:16 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 nvme0n1
07:22:16 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdb
07:22:16 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdc
07:22:16 AM    463.20 116172.80      0.00      0.00    250.80      0.10      0.21     23.60 sdd
07:22:16 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sde
07:22:16 AM    463.20 116172.80      0.00      0.00    250.80      0.52      1.12     29.78 sdf
07:22:16 AM    463.00 116172.80      0.00      0.00    250.91      0.62      1.34     30.30 sdg
07:22:16 AM    463.20 116172.80      0.00      0.00    250.80     16.34     35.27     99.98 sdh
07:22:16 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdi

07:22:16 AM       tps     rkB/s     wkB/s     dkB/s   areq-sz    aqu-sz     await     %util DEV
07:22:21 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop0
07:22:21 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop1
07:22:21 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop2
07:22:21 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sda
07:22:21 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 nvme0n1
07:22:21 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdb
07:22:21 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdc
07:22:21 AM    457.40 114585.60      0.00      0.00    250.52      0.10      0.22     22.82 sdd
07:22:21 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sde
07:22:21 AM    457.00 114432.00      0.00      0.00    250.40      0.45      0.99     28.44 sdf
07:22:21 AM    455.80 114432.00      0.00      0.00    251.06      0.49      1.07     29.02 sdg
07:22:21 AM    457.60 114585.60      0.00      0.00    250.41     16.32     35.66    100.00 sdh
07:22:21 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdi

07:22:21 AM       tps     rkB/s     wkB/s     dkB/s   areq-sz    aqu-sz     await     %util DEV
07:22:26 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop0
07:22:26 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop1
07:22:26 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop2
07:22:26 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sda
07:22:26 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 nvme0n1
07:22:26 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdb
07:22:26 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdc
07:22:26 AM    108.38  27132.93      0.00      0.00    250.34      0.02      0.21      5.71 sdd
07:22:26 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sde
07:22:26 AM    112.18  28103.79      0.00      0.00    250.53      0.10      0.93      7.07 sdf
07:22:26 AM    112.18  28103.79      0.00      0.00    250.53      0.11      1.01      7.19 sdg
07:22:26 AM    114.77  28768.06      0.00      0.00    250.66      3.98     34.66     24.37 sdh
07:22:26 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdi

07:22:26 AM       tps     rkB/s     wkB/s     dkB/s   areq-sz    aqu-sz     await     %util DEV
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop0
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop1
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop2
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sda
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 nvme0n1
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdb
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdc
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdd
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sde
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdf
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdg
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdh
07:22:31 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdi

07:22:31 AM       tps     rkB/s     wkB/s     dkB/s   areq-sz    aqu-sz     await     %util DEV
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop0
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop1
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop2
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sda
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 nvme0n1
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdb
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdc
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdd
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sde
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdf
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdg
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdh
07:22:36 AM      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdi

Average:          tps     rkB/s     wkB/s     dkB/s   areq-sz    aqu-sz     await     %util DEV
Average:         0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop0
Average:         0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop1
Average:         0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 loop2
Average:         0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sda
Average:         0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 nvme0n1
Average:         0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdb
Average:         0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdc
Average:       205.76  51568.49      0.00      0.00    250.63      0.04      0.21     10.42 sdd
Average:         0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sde
Average:       206.44  51732.27      0.00      0.00    250.60      0.21      1.04     13.05 sdf
Average:       206.16  51732.27      0.00      0.00    250.94      0.24      1.19     13.30 sdg
Average:       207.08  51896.04      0.00      0.00    250.61      7.33     35.37     44.86 sdh
Average:         0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00 sdi
root@HighCouncil:~# 

I appreciate the guidance. Do you think the original disk 4 (WDC_WD160EDGZ-11B2DA0_2CJW32SN) may still be functional and was just trippin' because of the SAS cable? 

Edited by MrSaiclops
Cut off the # of corrected errors on accident

  • Community Expert
19 minutes ago, MrSaiclops said:

The current status is an incredibly slow read-check 

Post new diags.

 

19 minutes ago, MrSaiclops said:

Do you think the original disk 4 (WDC_WD160EDGZ-11B2DA0_2CJW32SN) may still be functional and was just trippin' because of the SAS cable? 

Probably good, but would like to see SMART, should be included with new diags.

  • Author
10 minutes ago, JorgeB said:

Post new diags.

I don't have a slot to plug back in the old Disk 4, is there a way to grab historic SMART results from a drive that's no longer plugged in? 

highcouncil-diagnostics-20240712-0759.zip

  • Community Expert
34 minutes ago, MrSaiclops said:

is there a way to grab historic SMART results from a drive that's no longer plugged in? 

Nope.

 

Diags don't show nothing new because of the previous errors, you will net to reboot to clear them.

 

 

  • Author
4 minutes ago, JorgeB said:

Nope.

 

Diags don't show nothing new because of the previous errors, you will net to reboot to clear them.

 

 

Will rebooting restart the read-check?

  • Community Expert

It would, but IMHO not much point in doing a read check, which disk is sdh?

  • Author
1 minute ago, JorgeB said:

... which disk is sdh?

 

Screenshot 2024-07-12 at 8.58.32 AM.png

  • Community Expert

If you didn't yest reboot since the first diags, you need to do it, do bring the dropped disks online.

  • Author
12 hours ago, JorgeB said:

If you didn't yest reboot since the first diags, you need to do it, do bring the dropped disks online.

Alright, here it is with the old disk 4 plugged in as well. Should I stop the array and attempt to rebuild with the new drive? 

highcouncil-diagnostics-20240712-0759.zip

  • Community Expert

Diags are not after a reboot, wrong ones?

  • Community Expert

Everything looks good so far, see if the rebuild finishes without any errors.

  • Community Expert

Looks like all four disks dropped again, It may be a controller issue, or power

  • Author
8 hours ago, JorgeB said:

… It may be a controller issue, or power

I know they are prone to overheating, so I’ve mounted a fan to it which others have said handles everything fine, although my new place lacks central air so it may be hotter, still. Would unraid report this issue to me? Don’t want to chase after an issue if it’s not real. 
 

thanks again for all of your help!

  • Community Expert
30 minutes ago, MrSaiclops said:

Would unraid report this issue to me?

Don't think so

  • Author
  • Solution

The new SAS cable seems to have solved things. Thanks for helping me out!

Event: Parity Check Tuning
Subject: [HIGHCOUNCIL] Parity Sync/Data Rebuild finished (0 errors)
Description: Elapsed Time 1 day, 18 hr, 35 min, 30 sec, Runtime 1 day, 16 hr, 47 min, 8 sec, Increments 3, Average Speed 136.2 MB/s
Importance: normal

I'll try clearing the old Disk 4 and test for errors. If it was a false positive then I'll fully reintroduce for some added headspace!

Screenshot 2024-07-16 at 6.04.57 PM.png

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